Facebook says brownout was its own fault

By , on
Facebook says brownout was its own fault

Facebook has resolved an issue with uploading or sending media files on its apps and platforms .

Yesterday  many users globally were not able to send and receive images, videos and other files over its social media platforms including WhatsApp and Instagram, and the social media company said it was working to fix the problem.

"During one of our routine maintenance operations, we triggered an issue that is making it difficult for some people to upload or send photos and videos," Facebook had said.

Facebook, which gets tens of millions of dollars from advertising revenue daily, declined to comment when asked whether it will refund businesses. In a similar incident in March, the company said it would consider refunding advertisers for lost exposure.

"The disruption appears to be related to an internal infrastructure or application issue," said ThousandEyes, a company that monitors internet traffic globally.

The partial outage frustrated users of the world's largest social network, with many taking to Twitter to complain.

More than 14,000 users reported issues with Instagram, while more than 7,500 and 1,600 users complained about Facebook and WhatsApp, according to outage tracking website Downdetector.com.

(Reporting by Munsif Vengattil and Rama Venkat in Bengaluru; Editing by Shailesh Kuber, Shounak Dasgupta and Sandra Maler)

Got a news tip for our journalists? Share it with us anonymously here.
Tags:

Most Read Articles

You must be a registered member of CRN to post a comment.
| Register

Poll

How do you feel about Telstra's new services play?
Telstra has become a direct threat - we'll only work with other carriers
We can live with this - we'll still use Telstra networks
This is an opportunity for us - customers liked working with Telstra's sub-brands
This changes nothing - Telstra was always a competitor
View poll archive

Log In

Username / Email:
Password:
  |  Forgot your password?