Former ShoreTel, Avaya channel boss Ben Swanson brings RingCentral to Australian partners

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Former ShoreTel, Avaya channel boss Ben Swanson brings RingCentral to Australian partners
Ben Swanson, RingCentral

RingCentral, a US enterprise cloud communications and collaboration vendor, has appointed former ShoreTel and Avaya channel executive Ben Swanson as its expands into Asia-Pacific with an office in Sydney.

The vendor's phone services will be delivered from local data centres in Australia with access to direct peering with tier one operators. The vendor will also offer 24/7 technical support and local billing in Australian dollars.

Swanson worked for ShoreTel since 2010 in Sydney and Singapore and was most recently regional director, sales & customer success for Australia and New Zealand before departing in December. Prior to joining ShoreTel, he was a channel account manager for Avaya.

“I’m extremely excited to join the industry leader, RingCentral, as we look to address the changing communication solutions needs of APAC businesses,” said Swanson.

“We are already seeing demand from partners and their customers. We are well-positioned to help these business customers migrate to the cloud for enhanced mobility, scalability and collaboration.”

RingCentral has already signed up Brisbane-based Google specialist Dialog IT as its first Australian partner to spearhead its local sales efforts.

“The demand for communications has shifted from on-premises systems to cloud solutions as businesses look for new-generation solutions to scale their operations more easily, save on costs and drive greater productivity across their organisations," said Dialog IT's national practice manager, Glenn Irvine.

"Our customers are already asking for RingCentral and with this partnership, we’ll be able to provide them with a single integrated solution across voice, video, online meetings and team messaging to achieve greater business outcomes.”

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