Harvey Norman, Apple top the NSW Fair Trading complaints register

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Harvey Norman, Apple top the NSW Fair Trading complaints register

Harvey Norman has come first once again as Australia's most complained-about company according to NSW Fair Trading.

Since NSW Fair Trading launched its Complaints Register in July 2016, Harvey Norman has topped the list in December, January and now. The retailer has also been among the top five for as long as the list has existed.

Harvey Norman received a total of 43 complaints during March 2016, however, most of those were related to white goods, with just a few regarding PCs, tablets and laptops.

Apple came second with 29 complaints involving laptops, PCs, tablets and smartphones. Apple has more than doubled the number of complaints since its first appearance on the list in July 2016.

The Good Guys, now owned by JB Hi-Fi, was number 5 with 24 complaints.

Telstra made its debut on the list with 21 complaints, ranking number 6.

Android Enjoyed, owned by Digital Skies Group, received 18 complaints. The company was last year warned by the consumer watchdog and has since changed the way it does business in Australia.

A spokesperson for Digital Skies Group told CRN the company had successfully completed all requests from the NSW Fair Trading.

"We have submitted the undertaking and we are now just waiting for the final signature from the ombudsman. Once that happens they will put out a press statement explaining we are back in good standing with them," the spokesperson said.

The company said it also worked to solve all complaints received and that all operations and communications were compliant with Australian Consumer Law and ISO 10002:2014.

Samsung received 16 complaints, 11 of those being smartphone related. The company ranked number 1 in November 2016 with 28 complaints. Out of those, 20 were related to the forced recall of the Galaxy Note7.

Online retailer Zoxoro.com.au had 14 complaints and LG Electronics received 10 complaints, two of those related to smartphones. This marks LG's third appearance on the list.

The latest list has a record number of companies adding up to 36 in total. The first list published last year started with 20 companies.

The list names the companies that received 10 or more complaints in March.

NSW Fair Trading launched the Complaints Register in July 2016 with the goal of providing businesses with an incentive to provide better customer service and to provide consumers with information to help them make well-informed decisions about where to shop.

The full list, with the top 36 most-complained-about companies, can be accessed here.

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