HPE bringing data centre care services to channel

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HPE bringing data centre care services to channel

Hewlett Packard Enterprise this week expanded its Pointnext Datacentre Care Services offerings, and promised to turn the services into a SKU in January aimed at making it easy for its channel partners to bring them to customers.

The new SKU would make it easier for solution providers to either attach the Datacentre Care Services to an HPE product sale or to offer it to clients looking for a better way to manage their HPE and non-HPE servers and storage, said Gerry Nolan, worldwide senior director for operational services in HPE Pointnext.

Currently, channel partners wanting to bring HPE's Datacenter Care Services to clients had to do it on an individual basis, Nolan told CRN USA. That will change with an actual services SKU they can sell, he said.

"So that as channel partners put together deals where they're selling, for example, servers with storage, they can now insert a Datacentre Care SKU to provide this experience for those types of opportunities," he said. "We know that the channel will be excited about this because it was the channel that was asking for this for quite some time, and we've been working on it."

HPE wants to bring that SKU to partners who have little or no services capabilities of their own, and to those with their own high-margin services businesses, Nolan said.

"If you're strong in a particular space as a partner, maybe you're strong in SAP HANA, but there may be areas where we could augment your skills," he said. "So we built a joint framework where we can partner up with a particular company, and the partner owns the customer. [The partners] can buddy up with HPE and Datacentre Care, and pick and choose the components or the menu items that they're perhaps not as strong in and deliver that to their customers."

HPE's Pointnext services business was launched early last year at about the time HPE spun off its US$20-billion enterprise service in a merger with CSC to form DXC Technology.

Pointnext is HPE's technology services organisation focused on accelerating digital transformation around hybrid IT and intelligent edge computing.

HPE on Tuesday expanded its Datacentre Care Services capabilities with a refresh of the offering focused on seven areas, Nolan said.

These include new capabilities in areas such as backup and recovery, security, and enhanced SAP HANA skills, he said.

Also new is a ramping-up of Microsoft Azure hybrid cloud capabilities, Nolan said. "We're one of the cloud service providers for Microsoft, and we also have a Microsoft Azure Stack solution," he said. "And we've built up a team of experts which we can bring to bear for customers trying to deploy hybrid cloud, either on- or off-premises with Azure. IT performance, another area where we see customers struggle."

HPE is also expanding its performance optimisation capabilities, and its enhancing its automation services capabilities with a wide range of tools including Chef, Puppet, Docker, SoftStack, and Ansible. Also new is the ability to deploy EnterpriseDB Postgres as a better way to help customers manage their database environments, he said.


This article originally appeared at crn.com

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