HPE says a 'limited' number of products could also be affected by clock signal component issue

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HPE says a 'limited' number of products could also be affected by clock signal component issue

A significant product replacement affecting some of Cisco's most popular routers, switches and firewalls may be impacting a limited number of Hewlett Packard Enterprise products as well, according to an HPE company spokesperson

The problem some have speculated could be a result of a faulty Intel C2000 Atom processor. Intel in January notified OEMs of Atom processor C2000 issues in a 37 page specification update.

"To the best of our knowledge, our customers are not experiencing failures due to the Intel C2000 chip, which is deployed on a limited number of our products," said an HPE spokesperson in an email to CRN USA.

"We remain committed to assuring the highest quality experience from our solutions and are proactively working with Intel to mitigate any future risk and impact on our customers."

HPE did not identify the affected products, provide details on how it plans to mitigate the problem for impacted customers or disclose what role solution providers will play in those plans.

HPE had 5.5 percent of the worldwide ethernet switch and router market share for the third quarter of 2016, compared to Cisco's 57 percent share, according to IDC's Worldwide Quarterly Ethernet Switch and Router Tracker.

The 5.5 percent share does not include the products from the HPE's H3C Chinese networking partnership with Tsinghua Holdings' subsidiary Unisplendour Corporation,

The HPE response comes after Cisco disclosed a product replacement plan affecting some of its most popular equipment, including its Nexus switches, Adaptive Security Appliance firewalls, Integrated Services Routers and Meraki cloud-based managed switches.

The problem stems from a faulty third-party clock signal component that Cisco has said leads to product failures, which increase over time beginning after the units have been in operation for approximately 18 months.

Cisco has said it does not expect a noticeable increase in failures until "year three of runtime."

Cisco has declined to name the supplier of the component.

Impacted systems "will stop functioning, will not boot and [are] not recoverable," Cisco said.

Cisco is providing replacements for impacted products that are under warranty or covered by any valid services contracted dated as of 16 November 2016. It is not providing installation services or offering reimbursement funding to channel partners who are providing replacement and installation services of the replacement products.

HPE for its part would not comment as to whether it will re-imburse partners for its own set of failed products.

This article originally appeared at crn.com

Copyright © 2018 The Channel Company, LLC. All rights reserved.

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