Infosys beats IBM, Accenture in Centrelink payments engine contract

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Infosys beats IBM, Accenture in Centrelink payments engine contract

Infosys has been awarded a contract by Services Australia to transform Centrelink’s payments calculation engine, beating out other bidders like IBM and Accenture.

Government services minister Stuart Robert announced the deal Friday during the Australian Information Industry Association’s (AIIA) ACT Ministerial Forum in Canberra.

As reported by CRN's sister site iTnews, Infosys, IBM and Accenture had been vying to rip out and replace the calculation engine, which is powered by a 30-year-old system called income security integrated system (ISIS). The deal is also part of Services Australia’s multibillion-dollar Welfare Payment Infrastructure Transformation (WPIT) programme.

The new system, called an entitlement calculation engine, will be powered by Pegasystems due to its “highly agile and configurable” platform.

Infosys was picked after a 13-week “Competitive Dialogue” process with the then-Department of Human Services, which involved developing prototypes.

“[The new engine] will allow us to build a new flexible business rule engine that will go a long way in addressing the rigidity and complexity of our current rules construct called ISIS,” Robert said.

Phase one of the project will see Infosys creating a Proof-of-Design, which is expected to complete by mid-2020, and will proceed to the build, implementation and support phase upon approval.

“A robust, responsive and agile welfare entitlements system is crucial for all Australians, particularly those in need, so Infosys is tremendously proud to support Services Australia on such a transformational project that underpins the Australian community and broader economy,” Infosys ANZ region head Andrew Groth said.

Pegasystems regional vice president Luke McCormack commented, “We are proud to contribute to this important initiative and look forward to working with both Services Australia and Infosys on achieving better outcomes for all Australians.”

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