Kogan, Apple, Samsung top NSW Fair Trading complaints register

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Kogan, Apple, Samsung top NSW Fair Trading complaints register

Consumer technology resellers and vendors continued to be among the most-complained about companies in New South Wales coming into the new year, NSW Fair Trading reveals.

Kogan garnered the most complaints in January with 70, followed by Apple with 39. Samsung tied for third place with 34 complaints, while Harvey Norman was fifth with 29. Four other consumer tech companies also had at least 10 complaints.

NSW Fair Trading said the most common complaint for tech companies related to the quality of goods.

“Businesses are starting to understand that consumers can use the register to inform their purchases, so we hope that if they are featured on the list, traders use it as an incentive to improve their service to customers,” NSW Fair Trading commissioner Rose Webb said.

Kogan’s 70 complaints was the reseller’s highest in the last two years, eclipsing its previous high of 46 complaints in March 2018. Apple’s 39 was also its highest within the same period.

Outside of the top five were JB Hi-Fi, LG Electronics, Dick Smith (counted separately from Kogan) and first timer Ideal Gadget.

As a whole, the January Complaints Register almost doubled from the previous month, with 24 traders receiving more than 10 complaints.

“We encourage any business who finds themselves on the Fair Trading Complaints Register, to work with their assigned case manager to resolve any issues with customers and improve their complaint handling procedures,” Webb said.

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