Macquarie Telecom launches Cisco-based cloud voice service

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Macquarie Telecom launches Cisco-based cloud voice service
The Cisco handsets MacTel will supply with its "Hello" cloud calling service.

Macquarie Telecom has launched a cloud-based hosted voice system using Cisco's handsets and BroadWorks cloud calling platform.

Called "Hello", the system aims to help businesses migrate to the NBN more seamlessly by replacing incompatible pre-NBN phone systems.

Customers pay a fixed fee per use per month, which covers local and international calls, along with some VoIP equipment and servers hosted in MacTel’s data centres. Hello also offers an online reporting tool to monitor the network status and local support from Macquarie Group’s HUB support centre.

“The last box in the IT room, the PBX, is finally moving to the cloud,” MacTel group executive Luke Clifton said in the announcement.

“While cloud-based telephony is nothing new, tactically it’s been the last item to make the switch. But as the NBN rollout continues, businesses need to ensure continuity of communications and now is the time to make the transition.”

“Businesses increasingly want simple cost management and ‘it just works’ functionality without hidden surprises,” MacTel head of revenue Michael Davies said.

“The devices themselves are ‘dumb’ – the software-defined nature of the system means the brains live in the network and organisations won’t have to regularly replace handsets.”

Hello sees MacTel join an increasingly busy market for voice services, with the likes of 8x8 and  RingCentral already in-market, and Microsoft ramping up the services it offers around Teams. They're all scrapping for a market with many prospects, as the switch-off of ISDN and the arrival of the NBN at many businesses together make existing PABXs obsolete and all-but-force companies to make a new choice.

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