Update 1:22pm AEDT: "Sky Muster services are now restored nationally after being impacted by a planned software update at approximately 4am," an NBN spokesperson told CRN.
"We apologise to all users who were impacted today. If people have not yet been able to reconnect to the network, we recommend they restart their equipment, or speak to their retail provider."
A Sky Muster outage is affecting NBN services across Australia, NBN Co has confirmed.
The network provider said the outage was caused by a planned software update.
NBN Co and a number of retail service providers confirmed that the outage started at 4am Sydney time today, although some services have since been restored.
“Sky Muster services were impacted by a planned software update at approximately 4am today. Services are being restored nationally but we are aware of some end users who are still experiencing outages,” an NBN Co spokesperson told CRN.
“We are working closely with our satellite partners to get these services restored as quickly as we can and we apologise to all satellite end users who have been impacted by this outage.”
Hi Alex, we acknowledge there is currently connection and operational stability issues on the Sky Muster service. We'll continue to work on getting the most out of our satellites. From exploring innovations in ground-based equipment and looking at data capacity and usage. ^Jay— nbn™ Australia (@NBN_Australia) March 1, 2019
nbn has advised of a NBN wide Sky Muster satellite outage.— SkyMesh (@MySkyMesh) February 28, 2019
NBN is currently working to resolve ASAP.
We apologize for any inconvenience and will continue to provide updates as soon as new information comes to hand.https://t.co/Jifsp1o42m
RSP Activ8me said beams connected to Geraldton, Kalgoorlie and Waroona Satellite Earth Stations in Western Australia were impacted from 6am, extending to all gateways nationwide at 6:35am.
A core router was restarted at 7:15am, restoring most of the gateways except for Geraldton, Kalgoorlie and Waroona, where maintenance is ongoing.
As of 9:40am Sydney time, RSP SkyMesh said services at Bourke and Broken Hill in NSW, Carnarvon, WA, Ceduna, SA, Geeveston, TAS and Roma, QLD have been back online.