NBN Co has revealed a new business operations centre in Melbourne’s Docklands with the aim of creating a single point of contact for telcos to provide customer support around the NBN network.
The network provider said the centre was part of an ongoing program to improve the experience of Australian businesses on the network, allowing telcos to case manage service incidents to restore faults quicker.
“The launch of our new business operations centre and improved service offering further demonstrates our commitment to working alongside the industry to help lift the customer experience for businesses on the NBN access network,” NBN Co chief customer officer for business Paul Tyler said.
“We recognise many businesses have mission-critical data requirements, which is why we currently offer enhanced service levels to ensure we can support internet providers to address faults quicker and keep operations running smoothly – our new service enhancements will further increase our ability to deliver a good outcome for businesses on the network.”
NBN Co also revealed new service capabilities that will progressively roll out in the coming months, including service appointments tailored around a business’ operating hours, workforce training and enterprise service-delivery management.
“We know small business owners are time poor and often require higher levels of assistance so we welcome today’s announcement from NBN Co,” Council of Small Business Organisations Australia chief executive Peter Strong said.
“We’ll continue to work with them to ensure businesses are adequately supported during their transition to the NBN access network.”
Last week, NBN Co announced chief financial officer Stephen Rue would take over from Bill Morrow as chief executive by the end of the year, who announced his intention to resign in April.