NBN reseller Prime Broadband closes, transfers customers to VIC-based DCSI Internet

By on
NBN reseller Prime Broadband closes, transfers customers to VIC-based DCSI Internet

NBN reseller Prime Broadband has ceased operations and offered its customers the chance to transfer their services to DCSI Internet.

The announcement was made through email, saying that Prime has ceased operations from 31 January and that Warragul, Victoria-based DCSI will be able to take over the provision of internet services. The email was posted by a Prime customer on web forum Whirlpool.

DCSI confirmed to CRN that it has started to take over the provisioning for a number of Prime Broadband internet services last week.

A representative for Prime Broadband said the company’s closure was due to “personal reasons”.

The email to Prime customers read "DCSI share many of the values of Prime Broadband and deliver the same key features – Australian owned, Australian-based support team, no fixed term contracts, and an emphasis on service."

“With more than 20 years in the industry, and a focus on performance, stability and sustainability over the long term, we could put you in no better hands than DCSI.”

Prime said DCSI has assigned a dedicated migration team to ensure all Prime Broadband services “transition smoothly” to DCSI’s systems.

“Prime Broadband would like to thank you for the support we’ve received from you all, and to thank DCSI for stepping in to ensure this transition takes place with minimal impact,” the email read.

Got a news tip for our journalists? Share it with us anonymously here.
Copyright © CRN Australia. All rights reserved.
Tags:

Most Read Articles

You must be a registered member of CRN to post a comment.
| Register

Poll

What's the impact of the Easter/Anzac Day/School holiday super-weekend?
An unwelcome slow period to compare with Christmas/New Year period
No worse than Easter every year
10 days off with 3 days leave will refresh the team
Stop talking and pass the chocolate
View poll archive

Log In

Username / Email:
Password:
  |  Forgot your password?