NBN has restructured its executive team, claiming it will develop a different go-to-market strategy for businesses than residential, and move from a network build to a "network operate and optimise" model.
Chief customer officer John Simon's role will be split into two to cover both business and residential customers. Simon will be appointed as chief customer officer for business, while currently strategy, transformation, regulatory and technology lead Brad Whitcomb takes the role of chief customer officer for residential.
Simon is NBN's longest standing executive member and came out of retirement in early 2013 to lead the company's product, marketing and sales department.
JB Rousselot will take over Whitcomb's previous job as chief strategy officer to lead the strategy, transformation, regulatory and technology department. He established and led the network service operations department previously.
Executive general manager Kathrine Dyer has been promoted to chief network deployment officer and will lead the construction of the remaining portion of the network with the newly formed network deployment and planning team.
The newly formed systems engineering and operations team, which comprises the existing it team with the network engineering team, will be led by chief information officer John McInerney, who is now NBN's chief systems engineering officer. The team will focus on the delivery of new network functionality.
Finally, executive general manager of coroprate affairs Karina Keisler has been promoted to the executive committee and will now be chief corporate affairs officer. She will continue to manage the company's reputation leading external affairs, government relations and employee communications. She will also be responsible for another recently formed area NBN-local, a group focused on national industry stakeholders and local relationships in remote and regional Australia.
All the changes are effective of 1 July.
Chief executive Bill Morrow said that the changes taking place will help NBN to keep pace with the progress of the industry-wide transformation.
"In order to continue our success in the next phase, our focus on improving customer experience is critical. Strong headway is being made across the industry but as we further transition to an NBN-enabled nation we know there is more to be done.
"I'm confident in our ability to organise around the next phase of priorities and am pleased we have such strong and diverse talent to bring fresh thinking and proven expertise to our executive leadership," Morrow said.