NetComm Wireless gear recalled due to electric shock fears

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NetComm Wireless gear recalled due to electric shock fears
NetComm Wireless chief executive David Stewart

The Australian Competition and Consumer Commission (ACCC) has issued recall notices for two NetComm wireless products due to electric shock fears.

NetComm's NP204 and NP504 adaptors, which plug into a power point to "transform your existing electrical wiring into a high-performance online network", suffer from a "deformed" connection to the earth pin prong.

"In some circumstances, the fault could result in electric shock," according to the ACCC notice.

NetComm Wireless chief executive David Stewart told CRN is was a "preventative recall".

"There's a quantity of units that may have some faults with them. The maximum number is 2,329 pairs. The good news is there hasn't been a reported incident."

Stewart said NetComm was reaching out to customers by placing advertisements in select newspapers throughout Australia and New Zealand.

"We know about 25 percent of the people who have them so we've been able to contact them directly," he said.  

NetComm is sending affected customers a reply-paid satchel for the faulty product to be sent back and will issue them with replacements.

"They'll probably get better units. People getting 200 Mbps units could get 500 Mbps units. It'll be almost simultaneous. It'll be very quick."

NetComm's NP504 and NP204 are current generation products and have been offered by a number of retailers.

The NP504 has been on sale from January to December 2013. Those with serial numbers ranging from 0518125000001 to 0518125001000 have been affected.

The NP204 was on sale between June and December 2013. Those with serial numbers between 1502131800001 to 1502131801329 are affected.

Affected customers should contact NetComm Wireless to arrange for a replacement or a refund by either calling 1800 110 168 or emailing recall@netcommwireless.com.

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