NetComm's new WiFi kit to cut down support calls to ISPs

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NetComm's new WiFi kit to cut down support calls to ISPs

Casa Systems has unveiled its first suite of products from NetComm since acquiring the Australian networking vendor earlier this year.

The new products, dubbed the NetComm CloudMesh suite, are intended to give internet service providers better visibility into their customer’s in-home WiFi networks in order to swiftly remediate issues and cut down on support calls.

Casa said in a press release that most ISPs have little visibility into their customer’s networks, making it difficult to solve complaints, especially when they initially stem from within the customer’s network.

“When customers experience poor internet connection, they believe that the problem lies with their service provider. However, in most case the underlying issue is actually the way the WiFi environment is set up in the house,” said Casa director of sales Joe Zahra.

The suite includes four new products:

  • WiFi AutoPilot, which dynamically adjusts WiFi networks to solve problems before a support call is made
  • WiFi Analytics Platform, which does what it says on the box, but more importantly grants ISPs visibility into their customer’s WiFi network
  • CloudMesh Satellite, for extending WiFi coverage
  • CloudMesh Gateway, the gateway which supports the NetComm CloudMesh suite

US-based Casa Systems finalised the acquisition of NetComm in June this year, paying $161 million in total. Casa labels itself as “pioneering advanced ultra-broadband 5G solutions for mobile, cable, fixed and converged service providers.” 

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