Nexon Asia Pacific has scored a $5.6 million multi-year deal to handle network connectivity and cloud calling with the owner of Oporto, Red Rooster and Chicken Treat.
As part of the deal, the cloud managed services provider will deploy Cisco Meraki technology to standardise all in-restaurant WAN, LAN and wireless devices across 530 Australian restaurants run by Craveable Brands, including managing internet access services, cloud calling, cloud managed security wireless and switching.
Nexon started working with Craveable five years ago to roll out Skype for Business and other networking requirements. When it's last IT contract expired, Craveable looked for a new partner to manage the company's transition to the NBN as well as offer improved support, service and management for all network requirements.
“Our goal was to provide a reliable and secure network for our franchise partners, consolidating to a single partner,” Craveable CIO Paul Kennedy said.
“We needed a partner who could provide a cost-effective network across nearly 600 sites, delivering improved customer experience. More than that, Nexon’s solution model made sense. They already had retail experience, so we asked their customers to tell us their experiences on top of what we already knew. Their customers gave us the confidence to award them the contract.”
Nexon will also migrate all corporate and franchise-owned restaurants to a new telephony system on the NBN.
“Many retailers, like Craveable Brands, need a unified strategy to transition, connect and secure core technology to provide the experiences their customers expect," said Nexon managing director Barry Assaf.
"Reliable connectivity and communication between retail restaurants, warehouses, head office and on-line systems underpin the strategy.”