NSW Fair Trading has flagged printer ink cartridge reseller Gtek Solutions for dodgy business tactics, warning customers not to deal with the company.
State Fair Trading Commissioner Rose Webb said the Sydney-based company has cold-called consumers to sell printer ink cartridges and cleaning products.
Gtek allegedly would not provide its customers a written contract outlining any clear terms and conditions of the agreement, or their rights to a cooling-off period. Customers would then receive more shipments of goods, plus invoices, for products they did not explicitly agree to repeatedly purchase.
Fair Trading said Gtek’s actions may breach the Australian Consumer Law regarding unsolicited consumer agreements.
“When the consumer refuses to accept the unwanted additional goods, the trader refers to the initial verbal contract made over the telephone and continues to demand payment,” Webb said.
Webb added that Fair Trading received a number of complaints about Gtek, with customers alleged they were being pressured and harassed into accepting promotional office products.
“People are unaware they may be locked into an ongoing contract to purchase additional goods over several months and years into the future,” Webb said.
Gtek calls itself “an innovative company that supplies specialized, high quality products to businesses that are small, medium, or large.” Its website lists “Printer/Fax/Copier Consumables” and “Commercial Cleaning Products” as its offerings.