Online retailer Android Enjoyed is once again the most complained about company in New South Wales, claiming the top spot for the fourth month in a row.
Owned and operated by Digital Marketing and Solutions, the reseller topped the New South Wales Fair Trading complaints register in May with 77 complaints for the month, compared to 78 in April.
Camera retailer and sister company CameraSky also remains in second place, raking in 31 complaints last month, which was also down from 34. Apple and Kogan were tied for third with 27 complaints apiece, while Ray White received 25.
NSW minister for innovation and better regulation Matt Kean said the continued flow of complaints follows the public warning issued against the gadget store, which was renewed in April this year.
“I’ve ensured Fair Trading is investigating allegations of misconduct against Android Enjoyed, and its parent company, Digital Marketing and Solutions,” Kean said.
“I want to make sure businesses are putting consumers first.”
Most of the complaints against Android Enjoyed were related to mobile phones and accessories, comprising 65 out of the 77 total complaints, which is up from 61 in April.
Kean said most of the complaints against Android Enjoyed and Camera Sky relate to the quality of goods sold, receiving payment without supplying the goods, and other alleged breaches of the Australian Consumer Law.
The other complaints were for laptops, tablets and other mobile devices, PC accessories and watches and activity trackers.
“Fair Trading will continue to crack down on those who fail to do the right thing by their customers,” Kean said.
“I urge consumers to continue accessing the Complaints Register each month to ensure you’re getting the best bang for your buck when buying from NSW businesses.”