Optus staffer to testify in legal tussle between Live Person and [24]7 Customer

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Optus staffer to testify in legal tussle between Live Person and [24]7 Customer

A former employee of Optus has been requested to give testimony as part of the long-running intellectual property battle between customer service technology providers LivePerson and [24]7 Customer.

The two companies have been locked in legal proceedings in the United States District Court for the North District of California since 2014, when LivePerson sued [24]7 for misappropriation of its trade secrets, copyright infringement, and other claims.

LivePerson had previously partnered with [24]7 Customer since 2006, which gave the latter a licence to access, operate, and use Live Person's IP. LivePerson alleges that [24]7 then misappropriated Live Person’s software to develop its own live-interaction technology.

[24]7 is mounting a defence against the lawsuit.

Optus introduced live chat based on [24]7 technology in 2012, having previously used Live Person since 2010.

The US attorney for [24]7 has won approval from the NSW Supreme Court to procure testimony from Beth Parkin, who was director, digital service, at Optus from 2011-2014.

Optus has chosen not to appear at the hearing.

According to the application heard by the NSW Supreme Court: "The evidence establishes that the company [24/7] is a defendant in the proceedings brought in the US Court by Live Person Inc, a competitor.

"In issue in the proceedings, which the company defends, are claims of misappropriation or infringement of intellectual property; breach of contract; unlawful conduct; and wrongful interference in contractual relations.

"These claims are directed to the circumstances in which Optus, a former customer of Live Person, Inc, became a customer of the company."

Parkin's testimony will be conducted under oath on camera then provided to the California court as a DVD with a transcript.

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