Queensland MSP Now IT Solutions installs Highlight monitoring and reporting service

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Queensland MSP Now IT Solutions installs Highlight monitoring and reporting service

Gold Coast-based Now IT Solutions has installed a new network monitoring and reporting service from UK-based Highlight.

Now IT said the offering helps its 200 SMB customers enjoy better visibility of their networks.

“We’re looking to provide our customers with the ability to transparently see how their network services are performing,” Now IT network manager Darren Brown said.

Brown introduced Highlight to Now IT in April 2018, having used it himself in a previous role at UK-based MSP Easynet.

Brown said Highlight’s simplicity was the real appeal, with an easy-to-understand user interface, easy setup and easy access to data.

“It’s already proving extremely useful for our network operations centre team; at a glance, they can see a route cause of any issue whether stability, load or health,” Brown said.

“Rather than look at the network and applications from a system monitoring point of view, Highlight looks at everything from a router perspective by sending a constant ping to every device. It’s a much better way of monitoring.”

Edmund Cartwright, Highlight's director of sales and marketing, told CRN the company is looking to expand its footprint this financial year, perhaps into Australia. 

Now IT's Brown added that installing Highlight was straightforward.

"Highlight allows us to quickly provide our customers with access to the exact information we see from the technical perspective," Brown said.

"Highlight access has allowed our customer’s network teams greater insight into the performance of their network, applications and assists in providing information to resolve support incidents before they become problems. This helps minimise support costs for everyone involved whilst providing a positive customer experience.”

Editor's note: CRN previously covered this implementation using information provided to us that suggested that by working with Highlight, Now IT had diminished its relationship with Solar Winds. The information provided to CRN was incorrect and we therefore removed that story in the interests of accuracy and at Now IT's request. This story corrects the record.

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