SAP has confirmed that it is closing down its SAP Anywhere small business focused CRM cloud service, which has only 30 active customers after two years on the market.
An SAP spokesperson told CRN USA that it is working with those 30 customers to find a new solution such as SAP Business One or SAP Business ByDesign.
"Any customer that has a contract we will see out the entirety of that contract," the spokesperson said. "Once the contract is over then we will work them to see if there is another solution they will want to use." The length of the contract term varies by customer, said the spokesperson.
For the 25 to 27 inactive customers – who have not used the service for some time – SAP is giving them 30 days notice. "They haven't used it for quite some time," said the SAP spokesperson. "We are not talking a lot of customers here. For the ones that are active, we will work directly with them. Any partners that we are working with on this are already aware of this."
The SAP Anywhere product was primarily targeted at the small business/home office with only a handful of partners and was hosted by SAP.
The sunsetting of SAP Anywhere was first reported Tuesday by The Register. "We regret to inform you that SAP has made the decision to sunset the SAP Anywhere service," said a customer letter seen by The Register.
"We understand this might come as a surprise to you, but rest assured we have not taken this decision without careful consideration. We would like to offer you a full refund of the fees paid by your company to SAP under the current term of your subscription. This offer is subject to your acceptance and confirmation to waive any claims against SAP."
The SAP spokesperson said there were not many partners selling SAP Anywhere. The primary partner for the service was China Telecom.
In a prepared statement, SAP said from time to time it evaluates its current solution portfolio and makes changes based on its overall cloud ERP strategy.
"As such, we have decided to sunset the SAP Anywhere solution," said SAP. "We will be working closely with our customers to help them transition off the product and to find a new SAP solution that best fits their needs."