Slow internet speeds top complaints list

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Slow internet speeds top complaints list

Slow data speed has topped the list of most complaints to the Telecommunications Industry Ombudsman.

The dispute resolution service received 1663 new complaints about slow speeds between July and September this year, 66 percent more than the same time last year.

TIO acting ombudsman Diane Carmody said users had reported a range of issues around slow data speeds, including “the distance from the consumer’s house to the exchange and congestion during peak hours when more people try to use the internet.”

The TIO received 2262 complaints about services from the NBN during the quarter, an increase of 4.6 percent. However, complaints about NBN connections dropped more than 14 percent to 447.

“It is encouraging to see that as the rollout of the network speeds up, we are receiving fewer complaints about one of the main issues consumers have been reporting to us for more than a year,” said Carmody.

Overall, the TIO received 26,023 during the quarter, down from 30,539 during the same time last year.

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