Cisco partner Enablis is behind a major network, wi-fi and voice upgrade for STA Travel in Australia that is now being adopted by the travel giant's overseas branches.
The project saw Sydney-based Enablis upgrade 73 stores in Australia and New Zealand, rolling out distributed WAN circuits, virtualised Pala Alto firewalls, Cisco Meraki wi-fi, Cisco LAN and voice infrastructure, as well as voice carriage to every store.
“Radical” changes were made to STA Travel store layouts including removing front counters and queue bars, with wi-fi upgraded to allow staff to use mobile devices. Customers are also being given guest wi-fi access so they can show pictures of holiday destinations and research.
This required a major network upgrade so stores could move from 1Mb/s network links to 10Mb/s links and Enablis’ comUnity wi-fi solution rolled out.
Enablis, formerly named Azzurri Communications, also eliminated 73 standalone phone systems, replacing them with a centralised comUnity Voice platform. The change means callers can be transferred to their nearest store and callers from different time zones, such as Western Australia, can be directed to staff rather than a recorded message.
The local deployment has attracted international attention, with STA Travel adopting the voice implementation for its UK division. The wi-fi solution has also become a standard across STA Travel’s global operation.
STA Travel has more than 450 stores around the world and operates in more than 75 countries. The company turned over more than US$1.1 billion last year.
Enablis has experienced consecutive years of 35 percent growth since 2009 and has more than 35 staff. Its other recent wins include magazine giant Bauer Media and a network upgrade for St Vincent de Paul Society NSW.