Computergate starts 3D-print warranty service

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Computergate starts 3D-print warranty service

Australian services provider Computergate Australia is taking a warranty services program to market for 3D printers to address a lack of support for the devices.

The program includes on-site extended warranty, helpdesk assistance during business hours, and telephone and onsite support services.

Computergate is partnering with not-for-profit industry body Australian 3D Manufacturing Association (A3DMA) to sell the service through distributors to both resellers and customers.

The two organisations will work to identify which 3D print vendors to take to market and receive accreditation for. So far, Computergate already has accreditation for Robox, Zeus and Mojo.

Computergate chief executive Mario Greco said businesses and schools were discouraged from investing in 3D printing due to lack of support and extended warranty.

"By implementing our managed maintenance programs we expect to deliver superior service offerings to support all products in the field that will provide our customers with a seamless experience," said Greco.

A number of big names in the IT industry are throwing their weight behind 3D printing. Japanese print giant Konica Minolta recently announced it was working to address service response times for 3D printers by offering same-day services and rental and leasing options to resellers.

Trans-tasman IT provider Datacom partnered with distributor 3D Printing Systems and software vendor Makers Empire to bring a 3D printing solution to primary schools.

Budget supermarket chain Aldi ruffled some feathers when it began advertising a 3D printer for $499.

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