Synnex warehouse under 'minor' flood threat

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Synnex warehouse under 'minor' flood threat
The Brisbane River threatens to break its banks Tuesday afternoon. Picture: @JonoH via Twitter

13 January 

Synnex has avoided any flood damage to its Brisbane warehouse following lower than expected peaks of the Brisbane River. It's branch will re-open Friday. 

12 January

Synnex and Altech have closed their Brisbane offices with Synnex's warehouse under a "minor" flood damage threat.

Synnex's Queensland branch manager Glenn Salata told CRN that its Luke Street, Lytton warehouse was "borderline with possible flooding warnings."

"If it does we're confident it will be low damage. We'd already made preparations, thanks to the advanced warnings.

"But, they're saying it will be worse than the 1974 floods. And, since we're in a new area, which would've been bushland then, we don't really know.  

Salata offered his support to resellers: "I hope they all come through unscathed," he said.

Jason Hicks, Queensland sales manager at Altech Computers, said, its Darra-based Brisbane office and warehouse was "ok" and not in any danger.

"But, we have closed the office this afternoon so staff can be with their family and help friends move out of danger or render assistance to volunteer efforts around the city. 

"Couriers are either not running or unable to deliver so we offered pickup services to our customers this morning," he said.


2pm: BrightPoint Australia said it has operating issues with freight provider Australian Air Express shipping to Brisbane. The mobile handset distributor's managing director John van Rensberg said the "entire channel" was affected.

"Anyone without facilities is going to be impacted," he said. The distie that uses air freight exclusively says customers should "expect delays getting freight into Queensland".

12pm: Distributor Multimedia Technology has shut its Brisbane office. All calls diverted to Melbourne. 

5pm: CRN can confirm that system integrators Data#3, Dimension Data and Datacom have closed their Brisbane offices. Phone lines have been diverted for all except Datacom where callers can leave a message. 

11 January

Express Data and Avnet Technology Solutions have closed their Brisbane offices as the Brisbane River breaks its banks.

Express Data, located near the river in the Brisbane suburb of Milton, has diverted phone lines  to Sydney, Peter Masters told CRN.

“All personal and sales numbers remain the same," Masters, the distie's director of marketing and operations at Express Data, told CRN.

“We have made plans up there. We can distribute staff regardless of the weather. We use all the technology for remote access.

“Like everyone else, we’re waiting on information. We’ll be affected the same as everyone else. We can’t predict how much the river will be a problem."

Avnet has sent home all 15 staff at its Brisbane office in Bowen Hills two kilometres from Fortitude Valley where evacuations were taking place since mid-morning. 

Paul Sadler, itX marketing manager said its office is in the CBD was “not in any danger at this stage”.

“But we’ve given our staff the option to go home, especially if they need to protect their property. Our branch manager is monitoring the situation and will close the branch if necessary."

Ingram Micro’s marketing director Grant Cleary said Queensland resellers should call their normal contact numbers for any enquiries. 

“We have some people working from home but everybody is fully contactable. We’ll be ensuring if that changes that reseller partners know who to contact and reach out to.”

Cleary said Ingram Micro has contingency plans to send out products to resellers in need: “I can’t give any more detail because it’s quite specific in terms of working with individual reseller partners". 

"We’ll do everything we can to help our resellers during this time.

“We’re very concerned for the residents of Queensland our reseller partners and in deed our own employees."

Ingram does not have a warehouse in Brisbane.

“One of the things that we’re doing we will have a "Casual for a Cause Day" next week and all donations from our employees will go to Queensland flood appeal,” Cleary said.

Flood emergency information

Disaster Recovery Hotline: 1800 173 349
State Emergency Service: 132 500


Dimension Data’s acting chief operating officer Rodd Cunico told CRN it has initiated its business continuity plan and all staff can continue working remotely but the focus is on their safety and wellbeing.

 “We’re in the midst of supporting clients through disaster recovery services. Right now most of our clients are dealing with the same thing as us and that’s focusing on the wellbeing of staff.

“In the coming days we’ll see priority shift to the reestablishment of business,” he said.

Cunico said DiData has initiated a national incident response team to support Brisbane.  

"We’ve pulled together a national team of a dozen people from across our business to start and prepare support for those customers as we move from flood to mud."

DiData has also launched a fund raising campaign. Dubbed, “Workplace Giving Program” the integrator will match staff donations dollar for dollar. 

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