TechnologyOne has signed a contractual partnership with the local government of Adelaide suburb Mitcham, which is investing in a customer experience improvement program.
The City of Mitcham has implemented TechnologyOne’s local government-focused enterprise solution, which replaced paper-based work orders with mobile devices and seeks to streamline and make efficient outdated practices.
TechOne chief executive Edward Chung said his company’s deep understanding of the local government sector would see the council transform its experience for customers.
“We want to empower councils to enhance their customers’ experience,” he said. “By partnering with us, our customers can focus on delivering services to the community, rather than the supporting technology.”
Chung added the project “exemplified collaboration” and said the partnership approach provided accountability for “everything”.
“We were able to pull together a complex solution which met Council’s expectations and delivered on budget,” he said.
City of Mitcham chief executive Matt Pears said the council needed a new system to provide a base from which to build on customer experience.
“This technological transformation allowed our business to work together to centralise systems, processes and data to improve our key processes across the organisation,” he said.
“It has fostered the development of a strong culture focused on improving customer service within the organisation. This is a crucial step in our journey to continually drive change and improve customer service.
“We certainly wanted to choose software that would be able to meet our future direction. Whether that’s in two years, five years or ten years, we wanted to partner with a software provider that would be able to meet that digital future.”