The Australian Competition & Consumer Commission has approved Telstra’s proposal to enable fibre to the curb (FTTC) as a new access technology as part of the NBN migration plan.
The changes come after stakeholders identified concerns with NBN Co's proposed connection processes, in response to the regulator’s discussion paper on Telstra’s proposed FTTC changes released in December.
“The proposed connection processes could have resulted in people being left without a phone or internet service before their FTTC service was operating,” ACCC chairman Rod Sims said.
“NBN Co have now agreed to change connection processes and undertake data testing to ensure FTTC services are operating prior to disconnection of existing services.”
The migration plan outlines steps Telstra will take to migrate both voice and broadband services from its existing copper and hybrid-fibre coaxial (HFC) networks to the NBN.
The current migration plan incorporates the shift to a multi-technology mix and was approved by the ACCC in June 2015.
NBN Co will also notify its FTTC service customers that they have up to 18 months to switch their existing services to the NBN service before their phone and internet services are disconnected.
“The ACCC welcomes these improvements, which should provide a safeguard against consumers being disconnected before they have access to a working NBN service,” Sims said.