Telstra, Optus, Vodafone warned over disability information

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Telstra, Optus, Vodafone warned over disability information

Australia's three biggest telcos have been warned about failing to provide appropriate information about their products catering to customers with disabilities.

The Australian Communications and Media Authority gave formal warnings to Telstra, Optus and Vodafone that they're required to provide relevant information to their customers under telecommunications consumer protection rules.

ACMA found there were "significant gaps in knowledge and awareness of disability products" among sales staff of the three major telcos following an investigation by the Australian Communications Action Network.

Telcos are required to provide information about disability products and services under the Telecommunications Consumer Protections Code.

"Telecommunications services play a vital role in the lives of all Australians. It is critical that consumers with a disability are able to find out about services and products that may suit their particular needs when making enquiries with their telco," ACMA chair Nerida O'Loughlin said.

"The ACMA and Australian Communications Action Network work together on important consumer issues and I thank them for undertaking this research."

The telcos all commited to making sure staff are equipped with the right information to serve customers with disabilities in the future. Telstra, Optus and Vodafone also display the appropriate product information on their websites.

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