Telstra has confirmed that a damaged fibre optic cable has caused an internet outage in NSW and that repairs are underway to restore service.
The telco said it was still investigating how the cable, which has required civil works and excavation to repair. was damaged.
“We are in the process of repairing a fibre optic cable cut by a third party, which is impacting several thousand broadband and ADSL services as well as some wholesale services,” a Telstra spokesperson told CRN.
"Services are progressively restoring and repair work will continue throughout the day.
"We apologise for the inconvenience and are doing everything we can to restore services as quickly as possible."
Exetel confirmed the outage on its website, citing a “wholesale supplier fibre cut”. It listed outages in the Sydney suburbs of Blacktown, St Leonards, North Sydney, and Sydney City South as well as in Dubbo, NSW.
“Emergency crews are working to repair the damaged fibre cables as soon possible. Exetel apologises for any inconvenience this may have caused.”
A spokesperson from Exetel told the ABC that the outage started as early as 11am on 6 June.