Telstra searches for lead to digitise partner channel

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Telstra searches for lead to digitise partner channel

Telstra is on the hunt for a partner channel digitisation lead in preparation for its massive "once in a lifetime" internal transformation project.

The channel digitisation lead will sit inside Telstra's Global Enterprise and Services business, which focuses on the company's top enterprise and government accounts.

The candidate will be responsible for building intelligent support and sales systems on Salesforce software as a product owner for Telstra's partner community.

"You'll define our roadmap to overhaul our support to the partner channel globally and establish new ways of working to deploy and continuously improve capabilities like Salesforce Community Cloud," Telstra wrote in a job ad.

"You will help build a new organisation to drive the ongoing evolution of our systems and tools. Not only will you be a strong strategic bridge between our partners and the business but you will also get the opportunity to liaise with some of the most exciting digital brands in the market."

Key responsibilities including shaping channel digitisation support across Telstra's B2B business, working with development teams and establishing new ways to work.

Telstra said the candidate should preferably have experience deploying Salesforce along with a commercial acumen and business understanding.

Telstra kicked off its search for a digitisation lead to revamp its internal sales systems in April to transform the sales experience for its 2000 global sellers.

Telstra said it will deploy software-as-a-service products from Salesforce, Cloudsense and Amdocs as part of the new system, aiming to deliver better customer services, reduce operating costs and maintain market leadership through digitisation.

Australia's largest telco has been vocal about its efforts to digitise the business. Last year, chief executive Andrew Penn announced the company would accelerate the process by injecting $1 billion into the digitisation program and implemented a number of goals to be completed by 2020, such as completing 70 percent of customer transactions digitally.

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