Telstra will again offer customers a day of free mobile data, after another nationwide mobile service outage that lasted most of Thursday night.
Last night at around 6pm, Telstra was flooded with complaints from customers who were disconnected from mobile voice and data services due to an "unspecified problem". Customers were unable to make or receive calls or use data on Telstra’s 4G, 3G and 2G networks.
Chief executive Andy Penn confirmed that the telco would offer customers another free data day on 3 April to apologise for the outage.
“One outage is not good enough, one outage is not satisfactory. Two is absolutely not acceptable and all I can say is that I apologise and I am committed to address this and do absolutely everything that we can to make sure it doesn’t reoccur,” Penn told media this morning.
Telstra said it has launched major review of its network to determine how the outage occured.
It’s been just over a month since an “embarrassing human error” last took out Telstra’s mobile, home phone and internet services Australia-wide.
On 9 February, Telstra’s mobile, home phone and internet customers had their services cut off for around three hours when one of its ten national mobile nodes failed due to human error. Telstra also offered customers a free data day that weekend.
Telstra confirmed that the issue occurred when a non-functioning node was taken down, but restarted before customers had been transferred elsewhere, causing a “significant number of customers to be disconnected from the network”