TPG email wobbles again

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TPG email wobbles again

TPG confirmed last week that its email service had been affected by another unplanned outage, less than a month since a multi-day incident left its customers fuming.

The telco confirmed the outage on Friday, 20 September on social media and in its community site, but did not explain the cause. CRN has contacted TPG for comment.

A number of users took to Twitter, Whirlpool and the TPG Community site to express their frustration. Some CRN users also reported the outage.

TPG’s service status page at the time claimed the outage started at 1pm Friday, although an email suggested the telco was aware of the issues 40 minutes prior. Expected time of restoration was at 3pm the same day.

A TPG community moderator said the telco couldn’t confirm the exact time when the outage occurred, and that system administrators usually decide when an issue is either a general outage or just an isolated incident.

TPG representatives confirmed the email service was restored on the same day.

In August, TPG's email and post office services were affected by a multi-day outage that was caused by storage issues. Customers of wholly-owned Adelaide-based subsidiary Chariot were also affected.

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