TPG outage affecting emails since Wednesday

By on
TPG outage affecting emails since Wednesday

TPG has confirmed that a network outage has been affecting email users since Wednesday.

According to its service status page, the issue began around 4:30pm Wednesday, 28 August 2019, and is expected to be resolve the outage by 5pm on Friday 30 August.

However, customers have been reporting issues on Twitter as early as 1pm Wednesday, with TPG at first expecting to restore services on the same day. Some CRN readers also claimed the issue may have happened as early as Monday, 26 August.

TPG hasn't said which Australian cities were affected, but data from Downdetector.com.au revealed the issue has largely affected the major east coast cities and Adelaide, with some reports coming from Perth.

A community manager said on Thursday that customers of wholly-owned Adelaide-based subsidiary Chariot were also affected.

“TPG Engineering is working round the clock towards a resolution. Based on customer comments, we wanted to answer a few common question (sic). This outage is not related to any security issue,” the manager said.

“We are confident that after the outage is resolved there will be no loss of emails. The root cause has been found and multiple solutions are being worked on to achieve the resolution in the quickest possible way.”

“Thanks for the patience and we definitely understand the frustration this outage is causing and we apologise for the inconvenience.”

CRN has reached out to TPG for further details on what caused the outage. We’ll update the story once we hear back.

Got a news tip for our journalists? Share it with us anonymously here.
Copyright © CRN Australia. All rights reserved.
Tags:

Most Read Articles

You must be a registered member of CRN to post a comment.
| Register

Poll

What will be your biggest business challenge for 2020?
Slow economic growth and its impact on customers
Transitioning to an MSP model
Finding and retaining skilled staff
Finding time to work ON the business as well as IN it
No challenge: 2020 will be non-stop unicorns, rainbows and fun!
View poll archive

Log In

Username / Email:
Password:
  |  Forgot your password?