Vasco has handed over support for its aXsGuard Gatekeeper remote access appliances to resellers in the form of a spare unit program.
"Until now, support for aXsGuard Gatekeeper was solely provided by Vasco: interventions included amongst others swapping of appliances and restoring data," the vendor said.
"With aXsGuard being sold internationally, Vasco has expanded the support [by] empowering its reseller channel through a spare unit concept.
"Resellers can acquire spare units of the aXsGuard Gatekeeper, allowing them to provide the same onsite support as Vasco within a limited timeframe."
The program would enable resellers to negotiate Service Level Agreements (SLA) with their customers including backup and restore services on spare units and appliance swap, the vendor said.
Vasco also said it had added a factory default reset to the new version of the product. It allowed administrators to clean up old configuration data through reinstallation.
"Outdated configuration may endanger the security; through a clean reinstallation security is further enhanced," Vasco said.
"Resellers now are able to start with a clean installation after having used the appliance for test or demo."