Virgin Mobile to discontinue prepaid mobile broadband to focus on postpaid

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Virgin Mobile to discontinue prepaid mobile broadband to focus on postpaid

Virgin Mobile will be shutting down its prepaid mobile broadband on 18 November in order to focus on its postpaid equivalent.

The mobile provider also stopped offering the service on its website, though existing customers can still buy the $15 recharge option until 1 November.

“We are committed to providing our customers with the best possible experience and we’re at our best when we’re delivering additional value beyond the usual inclusions,” Virgin Mobile wrote on a support page. "Therefore, we will be closing Prepaid Mobile Broadband to focus on our Postpaid Mobile broadband offerings."

Virgin is in the process of notifying its prepaid mobile broadband customers of the changes.

Customers with unused credit may be eligible for an automatic refund, which Virgin Mobile said would be issued within six weeks from 18 November.

The refunds will be based on the number of paid days remaining on a customer’s account as the service ends.

In addition to the prepaid service, the @virginbroadband email address will also cease to operate on the same date, and users are encouraged to back up their emails to a third-party email client.

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