Vocus-owned Primus penalised over telemarketing

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Vocus-owned Primus penalised over telemarketing

Vocus-owned Primus Telecommunications has been slapped with an infringement notice for making telemarketing calls to customers after they'd withdrawn their consent.

The telco paid an infringement notice of $8400 following an investigation by the Australian Communications and Media Authority (ACMA), which found that Primus has made several calls to numbers on the 'Do Not Call Register'. Another telco run by Vocus, Dodo Services, was also formally warned for the same transgression.

ACMA chair Nerida O'Loughlin said that telemarketers require permission from customers on the Do Not Call Register, and that calling a number on the register without their consent was in breach of the rules of the Do Not Call Register Act 2006.

"Consumers have the right to withdraw their consent to accept or continue a call at any time. Telemarketers must listen to consumers and take their obligations seriously by removing people from calling lists when asked," O'Loughlin added.

ACMA has been running a campaign targeting companies that breach Australia's telemarketing law and so far this year, $385,200 in infringement notices has been paid. Breaching telemarketing laws can result in a formal warning, infringement notice or action in the Federal Court.

The communications watchdog has already penalised a handful of telcos this week over breaches. ACMA said on Thursday that it had ordered four telcos to remediate their inadequate complaints-handling processes immediately or face financial penalties up to $10 million.

The next day, TPG subsidiary Pipe Networks was warned over allegedly falling to provide accurate and up-to-date information to a local council and residents during consultations on a proposed base station deployment.

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