Warehouse1 customers could lose hundreds of thousands in refunds

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Warehouse1 customers could lose hundreds of thousands in refunds

Customers who ordered products from failed reseller Warehouse1 may not receive refunds after the company entered liquidation two weeks ago with $3.8 million in claimed debts.

The company, which operated an online store as well as a brick-and-mortar retail store in Melbourne, entered liquidation on 20 February, appointing SV Partners as liquidators.

In the weeks leading up to the liquidation, customers had taken to online forums claiming they had not received their purchased orders. According to posts from customers, liquidators informed them they would not be provided with a refund, but could lodge a claim against Warehouse1 for any losses sustained.

A report from the liquidators shows that Warehouse1 is facing $683,000 in customer refund claims.

According to documents lodged with corporate regulator ASIC, secured creditors include Ingram Micro with a $1.7 million claim, Dicker Data with $716,000, Commonwealth Bank with $453,000 and smaller claims from Bluechip Infotech, Multimedia Technology and Synnex.

The reseller also has unsecured debts of $1.2 million. Trade creditors include a $235,000 claim from print distributor Alloys, and smaller debts with Leader Systems and Vocus.

Warehouse1, which was founded in 2014, has traded under a handful of names. The company grew quickly and reached No.42 in the 2017 CRN Fast50.

The reseller's website has since been taken down, along with its social media pages.

CRN has reached out to the company's director for comment.

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