Zoom to acquire cloud-based call centre operator Five9 in US$15 billion deal

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Zoom to acquire cloud-based call centre operator Five9 in US$15 billion deal

Zoom Video Communications announced a US$14.7 billion all-stock deal to buy cloud-based call centre operator Five9 in its largest-ever acquisition, as competition intensifies in its core videoconferencing sector.

The teleconferencing services provider has become a household name and investor favourite in the year since the coronavirus pandemic, as businesses and schools adopted its services to hold virtual classes, office meets and socialise.

The company is now shifting focus to its two-year-old cloud-calling product Zoom Phone and conference-hosting product Zoom Rooms as bigger players Facebook and Alphabet's Google amp up their video products.

"The acquisition is expected to help enhance Zoom’s presence with enterprise customers and allow it to accelerate its long-term growth opportunity by adding the US$24-billion contact centre market," Zoom said in a statement on Sunday.

The acquisition will complement Zoom Phone service, an alternative to legacy phone offerings, by adding Five9's business customers and combining its contact centre software to optimise customer interactions across channels, it added.

Five9's customers include Under Armour, Lululemon Athletica and Olympus, according to its website.

Five9 will become an operating unit of Zoom and its chief executive, Rowan Trollope, will become a president of the company, staying on as chief of the unit after the deal, which is expected to close in the first half of 2022, it said.

Under the pact, approved by the boards of both companies, Five9 stockholders will receive 0.5533 shares of Class A common stock of Zoom for each share of Five9, it added.

Based on the July 16 closing share price of Zoom Class A common stock, this represents a price of US$200.28 for each share of Five9 common stock, or nearly a 13 percent premium, and an implied deal value of about US$14.7 billion.

Shares in Zoom, which went public in 2019, rose 1.4 percent to US$361.97 on Friday, valuing the company at around US$106 billion.

Zoom rose 45 percent over the past year, as conferencing platforms, which also include Cisco's Webex and Microsoft Teams, have seen a surge in usage due to the coronavirus pandemic that has spurred a seismic shift to online working, learning and socialising.

Global spending on cloud-based conferencing is forecast to reach US$5.41 billion this year, up from US$5.02 billion in 2020, according to tech consultancy Gartner. It does not track market share, but analysts cite Zoom and Cisco as the leaders.

Goldman Sachs advised Zoom and Qatalyst Partners advised Five9.

(Reporting by Kanishka Singh in Bengaluru; Editing by Miyoung Kim, Clarence Fernandez and Gerry Doyle)

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