Does your business have a blueprint for meeting and exceeding customers' expectations, or does is it rely on gut feel?
Make customer service your strategic advantage by downloading this 122-page IT Service Excellence Tool Kit from ConnectWise.
It lays out the fundamentals and best practises for IT services delivery, including:
- Roles And Responsibilities Within A Service Desk
- Roles and Responsibilities Within A Help Desk
- Service Deliverables.
- Daily Activities
- Service Agreements and SLAs
- Vendor Management Services
- Client Satisfaction
- Measuring Performance
- and much more....
To download the tool kit, fill in the form on the right.