IT Service Excellence Tool Kit

Does your business have a blueprint for meeting and exceeding customers' expectations, or does is it rely on gut feel?

Make customer service your strategic advantage by downloading this 122-page IT Service Excellence Tool Kit from ConnectWise.

It lays out the fundamentals and best practises for IT services delivery, including:

  • Roles And Responsibilities Within A Service Desk
  • Roles and Responsibilities Within A Help Desk
  • Service Deliverables. 
  • Daily Activities
  • Service Agreements and SLAs
  • Vendor Management Services
  • Reporting
  • Client Satisfaction
  • Measuring Performance
  • and much more....

To download the tool kit, fill in the form on the right.

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