Resources & Whitepapers

Listed below is a selection of technical whitepapers and other advisory notices produced by CRN's sponsors.

These reports are available free of charge to our subscribers.

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IT Service Excellence Tool Kit

IT Service Excellence Tool Kit

Learn how to meet and exceed customer expectations to ensure customer retention using this ConnectWise tool kit.
Feb 23 2021, 3:45PM
What's driving MSP revenues?

What's driving MSP revenues?

Get Datto’s Global State of the MSP report to find out what MSPs are doing and how they’re winning.
Jul 5 2020, 4:03PM
How to plan your business’s rebound

How to plan your business’s rebound

Don't leave your business's future to chance. Download the second edition of the ConnectWise rapid recovery planning guide.
Jun 29 2020, 11:28AM
Download the MSP COVID-19 playbook

Download the MSP COVID-19 playbook

A step-by-step guide to stabilising, optimising and maximising your business during an economic downturn.
Jun 18 2020, 12:05PM
7 steps to MSP success: from pricing to specialisation

7 steps to MSP success: from pricing to specialisation

Make the leap to a managed services model, or improve your MSP business, with these handy tips from Australian MSPs and Datto.
May 6 2020, 12:54PM
Cloud application revenue made easy

Cloud application revenue made easy

Your customers are moving core business applications into the cloud, so why shouldn’t they bring their collaboration, support and security capabilities there as well?
Apr 28 2020, 4:14PM
Protect clients from cyber-attacks on remote workers

Protect clients from cyber-attacks on remote workers

Help your clients build resilience, rather than waiting for attacks. Download an endpoint security framework designed for today’s business environment.
Apr 28 2020, 12:12PM
Are you doing enough to protect your clients from ransomware?

Are you doing enough to protect your clients from ransomware?

Australian SMBs continue to fall victim to ransomware. Learn why MSPs must do more to protect their clients.
Apr 16 2020, 10:15AM
How to choose the right monitoring solution

How to choose the right monitoring solution

A good network monitoring solution is essential for a healthy and stable network. But which one is right for you?
Feb 25 2020, 10:33AM
Discover the KPIs you should be measuring, but probably aren’t

Discover the KPIs you should be measuring, but probably aren’t

The formula for MSP success has changed. Learn how to calculate the key KPIs and take your business to new heights.
Nov 13 2019, 6:32PM
Build a framework for MSP success

Build a framework for MSP success

MSPs' back office systems are critical to their success in the as-a-service market. Find out what a modern MSP back office looks like and how it improves profitability.
Nov 11 2019, 5:24PM
Are you getting profitable outcomes from your IT?

Are you getting profitable outcomes from your IT?

Read this report to learn how to choose between an on-premises data centre and co-location in a third party facility.
Nov 6 2019, 10:29AM
Wake up your clients to the ransomware threat

Wake up your clients to the ransomware threat

To convince your clients to do protect themselves from ransomware, you’ll need evidence that they’re in real danger. You’ll find the evidence in this Global State of the Channel Ransomware Report by IT solution provider Datto.
Oct 28 2019, 1:03PM
Moving an MSP beyond 'muscle and feel'

Moving an MSP beyond 'muscle and feel'

How do you stop your business getting stuck, and progress through the four typical stages in an entrepreneur's journey?
Aug 26 2019, 11:09AM
The 2019 Webroot Threat Report

The 2019 Webroot Threat Report

Learn about trends in malware, phishing, cryptojacking, dangerous mobile apps and more.
Jun 28 2019, 5:03PM
Five ways MSPs can deliver real customer value

Five ways MSPs can deliver real customer value

Are you delivering real value or simply offering more of the same? Read this article for a reality check.
May 30 2019, 3:02PM
Stop Parasites on your Network with Sophos

Stop Parasites on your Network with Sophos

Learn how to stop common types of parasitic applications with Sophos. For too many organizations poor visibility into network applications is the norm. And hidden apps don't need to be actively malicious to cause issues. They can drain bandwidth needed for mission-critical processes and cause security or compliance risks. So what should you do?
Mar 28 2019, 11:04AM
The ConnectWise Modern Business Series

The ConnectWise Modern Business Series

The MSP sector is more competitive than ever, and it’s going to get tougher. Discover the new formula for success.
Feb 26 2019, 4:50PM
Cloud, AI, infosec: Is your IT strategy keeping up?

Cloud, AI, infosec: Is your IT strategy keeping up?

Don’t relax because your business has moved to cloud, because a new wave of technological change is here. Find out how many Australian companies are prepared to take advantage of emerging technologies such as AI and IOT.
Feb 13 2019, 9:55AM
Managing the shift to a recurring revenue model

Managing the shift to a recurring revenue model

This exclusive report looks at how vendors, distributors and resellers are making the transition to a recurring revenue business model. It explores the new sets of skills, processes and tools required to maximise revenue opportunities throughout the entire product lifecycle.
Jan 17 2019, 8:54AM

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