Resources & Whitepapers

Listed below is a selection of technical whitepapers and other advisory notices produced by CRN's sponsors.

These reports are available free of charge to our subscribers.

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Discover the KPIs you should be measuring, but probably aren’t

Discover the KPIs you should be measuring, but probably aren’t

The formula for MSP success has changed. Learn how to calculate the key KPIs and take your business to new heights.
Nov 13 2019, 6:32PM
Build a framework for MSP success

Build a framework for MSP success

MSPs' back office systems are critical to their success in the as-a-service market. Find out what a modern MSP back office looks like and how it improves profitability.
Nov 11 2019, 5:24PM
Are you getting profitable outcomes from your IT?

Are you getting profitable outcomes from your IT?

Read this report to learn how to choose between an on-premises data centre and co-location in a third party facility.
Nov 6 2019, 10:29AM
Wake up your clients to the ransomware threat

Wake up your clients to the ransomware threat

To convince your clients to do protect themselves from ransomware, you’ll need evidence that they’re in real danger. You’ll find the evidence in this Global State of the Channel Ransomware Report by IT solution provider Datto.
Oct 28 2019, 1:03PM
Moving an MSP beyond 'muscle and feel'

Moving an MSP beyond 'muscle and feel'

How do you stop your business getting stuck, and progress through the four typical stages in an entrepreneur's journey?
Aug 26 2019, 11:09AM
The 2019 Webroot Threat Report

The 2019 Webroot Threat Report

Learn about trends in malware, phishing, cryptojacking, dangerous mobile apps and more.
Jun 28 2019, 5:03PM
Five ways MSPs can deliver real customer value

Five ways MSPs can deliver real customer value

Are you delivering real value or simply offering more of the same? Read this article for a reality check.
May 30 2019, 3:02PM
Stop Parasites on your Network with Sophos

Stop Parasites on your Network with Sophos

Learn how to stop common types of parasitic applications with Sophos. For too many organizations poor visibility into network applications is the norm. And hidden apps don't need to be actively malicious to cause issues. They can drain bandwidth needed for mission-critical processes and cause security or compliance risks. So what should you do?
Mar 28 2019, 11:04AM
The ConnectWise Modern Business Series

The ConnectWise Modern Business Series

The MSP sector is more competitive than ever, and it’s going to get tougher. Discover the new formula for success.
Feb 26 2019, 4:50PM
Cloud, AI, infosec: Is your IT strategy keeping up?

Cloud, AI, infosec: Is your IT strategy keeping up?

Don’t relax because your business has moved to cloud, because a new wave of technological change is here. Find out how many Australian companies are prepared to take advantage of emerging technologies such as AI and IOT.
Feb 13 2019, 9:55AM
Managing the shift to a recurring revenue model

Managing the shift to a recurring revenue model

This exclusive report looks at how vendors, distributors and resellers are making the transition to a recurring revenue business model. It explores the new sets of skills, processes and tools required to maximise revenue opportunities throughout the entire product lifecycle.
Jan 17 2019, 8:54AM
Data Science and AI Solutions for Cybersecurity

Data Science and AI Solutions for Cybersecurity

As enterprises look for ways to grant autonomy to their employees, it’s essential they find a balance between being able to give them that freedom and maintain visibility of their inherent risk level. Advanced data science and artificial intelligence capabilities will make it harder for abnormal behaviour to hide inside the “noise” of enterprise environments.
Oct 30 2018, 12:52PM
Why Business Process Modelling Matters

Why Business Process Modelling Matters

Does your organization have a complete understanding of its processes? Are employees aware of and accountable for carrying them out? If you’d like to improve alignment, decision-making and ultimately top-to-bottom governance, including that of your data, then you need a business process (BP) modelling tool.
Sep 19 2018, 10:10AM
How IT providers can stand out from the crowd

How IT providers can stand out from the crowd

Standing out from the crowd as a technology and services supplier does not need to be a difficult task!
Sep 3 2018, 2:46PM
Managed Services Pricing Guide 2.0: Industry Best Practices

Managed Services Pricing Guide 2.0: Industry Best Practices

SolarWinds MSP's new guide is designed to help managed service providers adopt the optimum pricing model.
May 14 2018, 2:03PM
Welcoming the inevitable: Sliding smoothly into the workplace of the future, today

Welcoming the inevitable: Sliding smoothly into the workplace of the future, today

How to deliver a successful ICT deployment for a ‘future workplace’ that supports remote and activity-based working, hot-desking and digital collaboration.
Jan 31 2018, 10:38AM
The 5G Business Potential – Industry digitalisation and the untapped opportunities for operators

The 5G Business Potential – Industry digitalisation and the untapped opportunities for operators

Ericsson’s latest report, The 5G business potential - Industry digitalisation and the untapped opportunities for operators, analyses the 5G business opportunity that comes from industrial digitalisation, focusing on eight key global industries.
Sep 18 2017, 11:16AM
Solving IT complexity

Solving IT complexity

Learn how IBM is helping businesses stay in the game by combining traditional IT and cloud-based platforms into a single hybrid infrastructure.
Sep 4 2017, 2:51PM
Optimising Enterprise Data Centres for the Cloud

Optimising Enterprise Data Centres for the Cloud

The elastic Juniper Unite framework automates unified service delivery across multi-cloud environments.
May 15 2017, 10:25AM
Improve Your Managed Services Offering

Improve Your Managed Services Offering

SolarWinds MSP empowers MSPs of every size and scale worldwide to create highly efficient and profitable businesses that drive a measurable competitive advantage.
Nov 2 2016, 2:26PM

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