Partner Spotlight: Omnissa

Advancing Digital Work with AI, Automation and Choice

Company overview

Omnissa is a digital workspace company focused on making digital work simpler, more secure, and more productive for employees and IT. With more than 20 years of experience in end-user computing, the company serves 26,000+ customers globally, including 7 of the top 10 Fortune 500 companies and the top 10 largest global banks by market cap. Its customers span IT and security leaders in regulated, high-stakes industries such as education, healthcare, financial services, government, and retail, all working to modernize how employees access apps, devices, and data securely from anywhere.

Omnissa Platform

As digital work has become more complex, IT teams are managing more devices, applications, and environments, often across fragmented technologies and manual processes. The Omnissa AI-driven platform brings together unified endpoint management, virtual desktops and apps, digital employee experience, and security and compliance to help address that complexity. Shared platform services spanning Data, Workflows, AI & ML, Identity, and Administration connect Workspace ONE and Horizon, helping IT teams put intelligence and automation to work across the digital workspace. AI-driven insights help identify issues and surface root causes before they have the ability to impact the employe experience, while automations helps IT proactively remediate problems. Omni, the AI assistant embedded across the platform, brings contextual insights and troubleshooting into everyday IT workflows, helping teams identify and resolve issues faster. Integrated security and policy-driven controls also help IT teams manage access and risk across environments.

The platform is also designed around choice. Omnissa gives organizations the flexibility to deliver and manage digital work across on-premises, cloud, and hybrid environments, while working with the devices, operating systems, applications, infrastructure, and security technologies they already use. Its open ecosystem helps customers build on existing investments while giving them greater choice in the infrastructure and cloud services that best fit their requirements.

Customer impact

One global technology services company uses the Omnissa platform to manage approximately 100,000 devices worldwide. By bringing its technology onto a single platform, the company moved away from manual imaging, application installation, and ticket-based support and gained greater insight to make faster decisions. Using telemetry and automation, it reduced monthly support tickets by 43%, cut device patching time from nearly two months to seven days, and reduced application crashes by 98% in three months.

The company is also moving toward an autonomous endpoint model where AI handles routine tasks, self-remediation, self-healing, and anomaly detection, while people maintain oversight. This has created capacity for its IT team to focus on more data-driven solutions at scale.

Looking ahead

AI and automation are central to the Omnissa vision for the autonomous workspace, where digital work environments can increasingly self-configure, self-heal, and self-secure. Trust is critical to that evolution. As IT teams gain confidence in AI-driven insights and recommendations, they can move from using AI to assist and advise, to allowing it to take on more tasks autonomously.

Omnissa is building toward a digital workspace where AI and automation reduce the operational burden on IT while improving security and the employee experience. Combined with an open ecosystem and choice across cloud and infrastructure, this gives organizations a way to address today's needs while moving toward a more autonomous workspace.