Spotlight blog: ConnectWise

Company overview

For more than 40 years, ConnectWisehas been dedicated to helping managed service providers (MSPs) run smarter, more secure and more profitable businesses.

Today, the ConnectWise Platform brings together PSA, RMM, cybersecurity, data protection, automation and AI-powered capabilities, helping technology service providers reduce complexity, improve operational efficiency and scale. Across Australia and New Zealand, ConnectWise combines technology with education, community and partner enablement to help MSPs deliver greater value to their customers.

Being recognised as a finalist for both Cloud Vendor of the Year and AI & Automation Vendor of the Year reflects this continued focus on practical innovation and partner outcomes.

Customer success story

Australian MSP Rummage Technical, led by Managing Director Jordan Jilg, demonstrates how ConnectWise cloud technology is helping partners move customers beyond traditional backup towards operational resilience.

Through ConnectWise x360Recover, Rummage can leverage cloud-based backup and disaster recovery, automated recovery testing and reporting to help ensure customer environments are recoverable when disruption occurs.

This is backed by significant scale. Across ConnectWise's data protection portfolio, more than 300PB of customer data is protected globally, while x360Recover performs more than 12,000 cloud auto-verification tasks every 24 hours. This enables partners to continuously validate recoverability, reduce recovery risk and give customers greater confidence in business continuity.

Industry expertise and innovation

ConnectWise believes the next phase of cloud is not simply about moving workloads; it is about managing increasingly complex environments intelligently, securely and efficiently.

The ConnectWise Platform connects service management, monitoring, security, data protection and automation. AI and automation are increasingly embedded into the workflows MSPs already use, helping eliminate repetitive work, improve decision-making and allow technicians to focus on higher-value customer outcomes.

Our approach is focused on practical innovation: using cloud, connected data, AI and automation to reduce complexity and deliver measurable value for MSPs and their customers.

Future vision

ConnectWise sees managed services moving from reactive IT towards Predictive IT, where connected data, AI and automation help MSPs anticipate issues, identify risks and take action before customers are impacted.

Cyber resilience, data sovereignty and recoverability will also become increasingly important as businesses depend more heavily on cloud services.

ConnectWise is investing across AI, automation, cloud, security and data protection to help partners navigate this transition—giving MSPs the intelligence and tools to work smarter, scale sustainably and evolve from reactive technology providers into strategic advisors, while keeping the MSP at the centre of innovation.