acma

Telstra to pay $2.2m in refunds, fines from billing errors

Telstra to pay $2.2m in refunds, fines from billing errors

Telco continued overcharging after already being caught in 2020.
Nico Arboleda Apr 28 2022, 11:19AM Telco
Optus, TPG to refund $6.5m for underdelivered NBN speeds

Optus, TPG to refund $6.5m for underdelivered NBN speeds

Some 34,000 customers affected.
Nico Arboleda Mar 23 2022, 11:44AM Telco
Govt agencies form Digital Platforms Regulators Forum

Govt agencies form Digital Platforms Regulators Forum

To support information-sharing and regulatory coordination.
Jeremy Nadel Mar 11 2022, 11:40AM Digital
Telstra fined $2.5m for customer data handling failures

Telstra fined $2.5m for customer data handling failures

Failed to update an industry database about unlisted numbers.
Ben Moore Dec 16 2021, 9:05AM Telco
Optus, Telstra fork out $2b for low band 5G spectrum

Optus, Telstra fork out $2b for low band 5G spectrum

With Optus dropping $1.48 billion for 50 MHz of the 900 MHz spectrum.
Ben Moore Dec 8 2021, 10:10AM Telco
New telco industry code will combat transaction fraud

New telco industry code will combat transaction fraud

Introduces stronger customer authentication measures.
Ben Moore Oct 13 2021, 10:19AM Security
Govt opens applications for low band 5G spectrum auction

Govt opens applications for low band 5G spectrum auction

850/900 MHz band auction scheduled for November to December.
Nico Arboleda Sep 1 2021, 12:24PM Telco
Govt puts 5G spectrum limits in upcoming auction

Govt puts 5G spectrum limits in upcoming auction

Up to 82Mhz in metro areas and 92Mhz in the regions.
Nico Arboleda Aug 9 2021, 12:37PM Telco
Telstra failed to notify customers of speed restrictions: ACMA

Telstra failed to notify customers of speed restrictions: ACMA

Nearly 50,000 customers affected.
Ben Moore Jul 7 2021, 8:45AM Telco
Lycamobile fined $600k over customer data handling

Lycamobile fined $600k over customer data handling

Allegedly failed to comply with ID check rules for prepaid customers.
Nico Arboleda May 19 2021, 10:20AM Telco
Telstra fined $1.5 million for landline porting freeze

Telstra fined $1.5 million for landline porting freeze

Number porting operations suspended in March 2020 due to COVID-19.
Nico Arboleda May 4 2021, 10:28AM Telco
Telstra, Optus spend $200m for high-band 5G spectrum

Telstra, Optus spend $200m for high-band 5G spectrum

TPG Telecom had third highest at $100m.
Nico Arboleda Apr 23 2021, 10:33AM Telco
Watchdog: Telcos need to resolve complaints faster

Watchdog: Telcos need to resolve complaints faster

ACCAN CEO also pointed to an 84 percent increase in fixed-line voice complaints.
Ben Moore Apr 22 2021, 2:49PM Telco
Kogan fined for spamming customers

Kogan fined for spamming customers

ACMA alleges emails were not easy to unsubscribe to.
Nico Arboleda Jan 20 2021, 11:42AM Hardware
Govt. opens applications for high-band 5G spectrum auction

Govt. opens applications for high-band 5G spectrum auction

Auction expected to be held in April 2021.
Nico Arboleda Dec 14 2020, 10:35AM Telco
Telstra ordered to refund $2.5m in overcharges

Telstra ordered to refund $2.5m in overcharges

Telco charged customers for interim phone services over 12 years.
Nico Arboleda Nov 12 2020, 6:44AM Telco
Telcos transparency on customer service now required by ACMA

Telcos transparency on customer service now required by ACMA

Like NBN Co rebates and backup modems during faults.
Nico Arboleda Nov 10 2020, 10:52AM Telco
ACMA wants to deregister telcos that 'rip off' consumers

ACMA wants to deregister telcos that 'rip off' consumers

Agency backs proposed regulatory reforms.
Nico Arboleda Oct 28 2020, 10:57AM Telco
Telstra, Optus, TPG, Dodo breach NBN migration rules

Telstra, Optus, TPG, Dodo breach NBN migration rules

ACMA said some 1500 customers were left without replacement service.
Nico Arboleda Sep 1 2020, 6:49AM Telco
Telco warned for telemarketing practices

Telco warned for telemarketing practices

For not respecting Do Not Call Register.
Nico Arboleda Jun 18 2020, 7:30AM Telco

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