acma

NBN and tech support scams top ACMA's 2019 charts

NBN and tech support scams top ACMA's 2019 charts

No, the NBN won't call to sell you stuff.
Nico Arboleda Dec 19 2019, 11:24AM Telco
ACMA fines Exetel for late complaints reports

ACMA fines Exetel for late complaints reports

Cops $12,600 for third late-lodging incident.
Nico Arboleda Dec 17 2019, 9:39AM Telco
Telstra to refund excess usage fees to some customers

Telstra to refund excess usage fees to some customers

Failed to send excess usage notifications to 150k customers from 2013 to 2019.
Nico Arboleda Nov 27 2019, 11:34AM Telco
iiNet ordered to audit systems after NBN migration bungle

iiNet ordered to audit systems after NBN migration bungle

Or risk facing court proceedings and up to $10m in fines.
Nico Arboleda Nov 26 2019, 10:42AM Telco
Vocus Group stung for naughty service transfers

Vocus Group stung for naughty service transfers

M2 Commander moved customers without permission.
Brendon Foye Nov 6 2019, 10:09AM Telco
Elon Musk's satellite telco targets Australia

Elon Musk's satellite telco targets Australia

SpaceX's Starlink satellite broadband files regulatory paperwork.
Ry Crozier Oct 30 2019, 6:08AM Telco
Telco complaints fall, but still too high: ACMA

Telco complaints fall, but still too high: ACMA

Voice-only services on NBN remain the biggest culprit.
Brendon Foye Oct 28 2019, 3:48PM Telco
Govt proposes tighter telco porting rules to fight scammers

Govt proposes tighter telco porting rules to fight scammers

Adding two-factor authentication when transferring phone numbers.
Nico Arboleda Oct 16 2019, 10:31AM Telco
Sydney telco nabbed over NBN information rules

Sydney telco nabbed over NBN information rules

Infinity Telecom catches ire from ACMA.
Nico Arboleda Sep 20 2019, 6:29AM Telco
Telcos fined for breaching NBN information rules

Telcos fined for breaching NBN information rules

ACMA handed out $88,200 in fines to seven telcos.
Nico Arboleda Aug 6 2019, 7:00AM Telco
ACMA targets telcos without proper complaints-handling

ACMA targets telcos without proper complaints-handling

Action taken against 40 telcos in the past 12 months.
Brendon Foye Jul 18 2019, 10:43AM Telco
Telstra formally warned over mobile tower builds

Telstra formally warned over mobile tower builds

Allegedly did not consult nearby residents.
Nico Arboleda May 27 2019, 10:45AM Telco
Telcos warned over priority assistance services

Telcos warned over priority assistance services

ACMA issued warnings to 11 telcos.
Nico Arboleda May 7 2019, 10:47AM Telco
Telstra, Optus, Vodafone warned over disability information

Telstra, Optus, Vodafone warned over disability information

Telcos are required to provide information about disability services.
Brendon Foye Mar 25 2019, 10:54AM Telco
Telstra, Optus, Vodafone gave inaccurate data to emergency services

Telstra, Optus, Vodafone gave inaccurate data to emergency services

ACMA names eight other telcos that failed to comply.
Nico Arboleda Feb 27 2019, 10:54AM Telco
Australia's telco market to reach $47 billion

Australia's telco market to reach $47 billion

But revenue growth is flowing to ISPs and OTT providers.
Brendon Foye Feb 15 2019, 4:55PM Telco
Telco customers "waiting too long" for service calls

Telco customers "waiting too long" for service calls

Some callers end up abandoning calls, says ACMA.
Nico Arboleda Feb 11 2019, 12:15PM Telco
Vocus-owned Primus penalised over telemarketing

Vocus-owned Primus penalised over telemarketing

Called numbers on the Do Not Call Register without their consent.
Brendon Foye Dec 20 2018, 10:35AM Telco
TPG subsidiary warned over community consultation

TPG subsidiary warned over community consultation

ACMA alleges Pipe Networks breached rules for small mobile phone base stations.
Nico Arboleda Dec 19 2018, 11:55AM Telco
Telcos face millions in fines over complaints-handling

Telcos face millions in fines over complaints-handling

Four telcos risk paying up to $10 million.
Brendon Foye Dec 18 2018, 10:36AM Telco

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