acma

ACMA targets telcos without proper complaints-handling

ACMA targets telcos without proper complaints-handling

Action taken against 40 telcos in the past 12 months.
Brendon Foye Jul 18 2019, 10:43AM Telco
Telstra formally warned over mobile tower builds

Telstra formally warned over mobile tower builds

Allegedly did not consult nearby residents.
Nico Arboleda May 27 2019, 10:45AM Telco
Telcos warned over priority assistance services

Telcos warned over priority assistance services

ACMA issued warnings to 11 telcos.
Nico Arboleda May 7 2019, 10:47AM Telco
Telstra, Optus, Vodafone warned over disability information

Telstra, Optus, Vodafone warned over disability information

Telcos are required to provide information about disability services.
Brendon Foye Mar 25 2019, 10:54AM Telco
Telstra, Optus, Vodafone gave inaccurate data to emergency services

Telstra, Optus, Vodafone gave inaccurate data to emergency services

ACMA names eight other telcos that failed to comply.
Nico Arboleda Feb 27 2019, 10:54AM Telco
Australia's telco market to reach $47 billion

Australia's telco market to reach $47 billion

But revenue growth is flowing to ISPs and OTT providers.
Brendon Foye Feb 15 2019, 4:55PM Telco
Telco customers "waiting too long" for service calls

Telco customers "waiting too long" for service calls

Some callers end up abandoning calls, says ACMA.
Nico Arboleda Feb 11 2019, 12:15PM Telco
Vocus-owned Primus penalised over telemarketing

Vocus-owned Primus penalised over telemarketing

Called numbers on the Do Not Call Register without their consent.
Brendon Foye Dec 20 2018, 10:35AM Telco
TPG subsidiary warned over community consultation

TPG subsidiary warned over community consultation

ACMA alleges Pipe Networks breached rules for small mobile phone base stations.
Nico Arboleda Dec 19 2018, 11:55AM Telco
Telcos face millions in fines over complaints-handling

Telcos face millions in fines over complaints-handling

Four telcos risk paying up to $10 million.
Brendon Foye Dec 18 2018, 10:36AM Telco
Telstra forks out $386m for 5G spectrum

Telstra forks out $386m for 5G spectrum

TPG-Vodafone joint venture also wins big.
Nico Arboleda Dec 10 2018, 11:22AM Telco
Telcos fail complaint-handling audit: ACMA

Telcos fail complaint-handling audit: ACMA

Telcos did not provide enough information for customers.
Nico Arboleda Nov 14 2018, 6:48AM Telco
Lycamobile in trouble again for breaching customer code

Lycamobile in trouble again for breaching customer code

Smacked with $12,600 fine.
Brendon Foye Oct 10 2018, 10:21AM Telco
Telstra audited for priority assistance breaches

Telstra audited for priority assistance breaches

Following two customer deaths last year.
Nico Arboleda Oct 8 2018, 2:15PM Telco
Telcos face $10m fine for breaching NBN migration rules

Telcos face $10m fine for breaching NBN migration rules

Telcos required to provide customers with service information.
Nico Arboleda Aug 22 2018, 4:05PM Telco
ACMA warns of fake Optus emails

ACMA warns of fake Optus emails

Scammers claiming to be Optus are phishing for credit card info.
Nico Arboleda Aug 13 2018, 5:06PM Security
Telcos must roll back customer internet if there are NBN delays

Telcos must roll back customer internet if there are NBN delays

No more waiting for weeks without internet.
Brendon Foye Jun 22 2018, 10:49AM Telco
Complaint-handling rules on telcos kick in next month

Complaint-handling rules on telcos kick in next month

ACMA cracks down on customer dissatisfaction.
Nico Arboleda Jun 7 2018, 4:53PM Telco
Telstra's triple zero choked by overseas hacker

Telstra's triple zero choked by overseas hacker

Attacker was attempting toll fraud through Vocus PABX.
Nico Arboleda Jun 1 2018, 11:08AM Telco
Telco alliance raises concerns with new NBN migration rules

Telco alliance raises concerns with new NBN migration rules

Communications Alliance says some rules may distract from migration.
Nico Arboleda May 18 2018, 11:37AM Telco

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