acma

Telstra ordered to refund $2.5m in overcharges

Telstra ordered to refund $2.5m in overcharges

Telco charged customers for interim phone services over 12 years.
Nico Arboleda Nov 12 2020, 6:44AM Telco
Telcos transparency on customer service now required by ACMA

Telcos transparency on customer service now required by ACMA

Like NBN Co rebates and backup modems during faults.
Nico Arboleda Nov 10 2020, 10:52AM Telco
ACMA wants to deregister telcos that 'rip off' consumers

ACMA wants to deregister telcos that 'rip off' consumers

Agency backs proposed regulatory reforms.
Nico Arboleda Oct 28 2020, 10:57AM Telco
Telstra, Optus, TPG, Dodo breach NBN migration rules

Telstra, Optus, TPG, Dodo breach NBN migration rules

ACMA said some 1500 customers were left without replacement service.
Nico Arboleda Sep 1 2020, 6:49AM Telco
Telco warned for telemarketing practices

Telco warned for telemarketing practices

For not respecting Do Not Call Register.
Nico Arboleda Jun 18 2020, 7:30AM Telco
Govt reveals plans for lower-band spectrum

Govt reveals plans for lower-band spectrum

Aiming to bring 4G and 5G technology into more locations.
Nico Arboleda May 11 2020, 12:28PM Telco
Govt revises info sharing on telco complaints

Govt revises info sharing on telco complaints

Aims to bring better outcomes for telco providers and consumers.
Nico Arboleda May 6 2020, 10:14AM Telco
ACMA and TIO remind telcos of financial hardship responsibilities

ACMA and TIO remind telcos of financial hardship responsibilities

Repeat non-compliance faces penalty of up to $250,000.
Nico Arboleda Apr 2 2020, 12:24PM Telco
Feds ponder limits on 5G spectrum buys

Feds ponder limits on 5G spectrum buys

Regulator seeks feedback on potential competition issues.
Nico Arboleda Feb 26 2020, 12:07PM Telco
Optus cops $504,000 fine for email, SMS spam

Optus cops $504,000 fine for email, SMS spam

ACMA may consider court action for repeated offences.
Brendon Foye Jan 31 2020, 9:00AM Telco
ACMA hauls Sydney-based Red Telecom to court

ACMA hauls Sydney-based Red Telecom to court

Over outstanding complaint resolution payments.
Nico Arboleda Jan 28 2020, 5:08PM Telco
NBN and tech support scams top ACMA's 2019 charts

NBN and tech support scams top ACMA's 2019 charts

No, the NBN won't call to sell you stuff.
Nico Arboleda Dec 19 2019, 11:24AM Telco
ACMA fines Exetel for late complaints reports

ACMA fines Exetel for late complaints reports

Cops $12,600 for third late-lodging incident.
Nico Arboleda Dec 17 2019, 9:39AM Telco
Telstra to refund excess usage fees to some customers

Telstra to refund excess usage fees to some customers

Failed to send excess usage notifications to 150k customers from 2013 to 2019.
Nico Arboleda Nov 27 2019, 11:34AM Telco
iiNet ordered to audit systems after NBN migration bungle

iiNet ordered to audit systems after NBN migration bungle

Or risk facing court proceedings and up to $10m in fines.
Nico Arboleda Nov 26 2019, 10:42AM Telco
Vocus Group stung for naughty service transfers

Vocus Group stung for naughty service transfers

M2 Commander moved customers without permission.
Brendon Foye Nov 6 2019, 10:09AM Telco
Elon Musk's satellite telco targets Australia

Elon Musk's satellite telco targets Australia

SpaceX's Starlink satellite broadband files regulatory paperwork.
Ry Crozier Oct 30 2019, 6:08AM Telco
Telco complaints fall, but still too high: ACMA

Telco complaints fall, but still too high: ACMA

Voice-only services on NBN remain the biggest culprit.
Brendon Foye Oct 28 2019, 3:48PM Telco
Govt proposes tighter telco porting rules to fight scammers

Govt proposes tighter telco porting rules to fight scammers

Adding two-factor authentication when transferring phone numbers.
Nico Arboleda Oct 16 2019, 10:31AM Telco
Sydney telco nabbed over NBN information rules

Sydney telco nabbed over NBN information rules

Infinity Telecom catches ire from ACMA.
Nico Arboleda Sep 20 2019, 6:29AM Telco

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