acma

TPG subsidiary warned over community consultation

TPG subsidiary warned over community consultation

ACMA alleges Pipe Networks breached rules for small mobile phone base stations.
Nico Arboleda Dec 19 2018, 11:55AM Telco
Telcos face millions in fines over complaints-handling

Telcos face millions in fines over complaints-handling

Four telcos risk paying up to $10 million.
Brendon Foye Dec 18 2018, 10:36AM Telco
Telstra forks out $386m for 5G spectrum

Telstra forks out $386m for 5G spectrum

TPG-Vodafone joint venture also wins big.
Nico Arboleda Dec 10 2018, 11:22AM Telco
Telcos fail complaint-handling audit: ACMA

Telcos fail complaint-handling audit: ACMA

Telcos did not provide enough information for customers.
Nico Arboleda Nov 14 2018, 6:48AM Telco
Lycamobile in trouble again for breaching customer code

Lycamobile in trouble again for breaching customer code

Smacked with $12,600 fine.
Brendon Foye Oct 10 2018, 10:21AM Telco
Telstra audited for priority assistance breaches

Telstra audited for priority assistance breaches

Following two customer deaths last year.
Nico Arboleda Oct 8 2018, 2:15PM Telco
Telcos face $10m fine for breaching NBN migration rules

Telcos face $10m fine for breaching NBN migration rules

Telcos required to provide customers with service information.
Nico Arboleda Aug 22 2018, 4:05PM Telco
ACMA warns of fake Optus emails

ACMA warns of fake Optus emails

Scammers claiming to be Optus are phishing for credit card info.
Nico Arboleda Aug 13 2018, 5:06PM Security
Telcos must roll back customer internet if there are NBN delays

Telcos must roll back customer internet if there are NBN delays

No more waiting for weeks without internet.
Brendon Foye Jun 22 2018, 10:49AM Telco
Complaint-handling rules on telcos kick in next month

Complaint-handling rules on telcos kick in next month

ACMA cracks down on customer dissatisfaction.
Nico Arboleda Jun 7 2018, 4:53PM Telco
Telstra's triple zero choked by overseas hacker

Telstra's triple zero choked by overseas hacker

Attacker was attempting toll fraud through Vocus PABX.
Nico Arboleda Jun 1 2018, 11:08AM Telco
Telco alliance raises concerns with new NBN migration rules

Telco alliance raises concerns with new NBN migration rules

Communications Alliance says some rules may distract from migration.
Nico Arboleda May 18 2018, 11:37AM Telco
ACMA drafts new rules for NBN migration

ACMA drafts new rules for NBN migration

Sought improvements in service continuity and providing critical information.
Nico Arboleda Apr 10 2018, 4:48PM Telco
ACMA tables new rules to handle NBN complaints

ACMA tables new rules to handle NBN complaints

Telcos would need to maintain complaint records for two years.
Brendon Foye Mar 15 2018, 11:11AM Telco
Vodafone busted for failing to check customer identities

Vodafone busted for failing to check customer identities

New IT system allowed customers to identify themselves online.
Brendon Foye Jan 11 2018, 10:29AM Telco
NBN activations almost tripled since 2016: ACMA

NBN activations almost tripled since 2016: ACMA

Investments in mobile networks surge to meet download demands.
Nico Arboleda Dec 8 2017, 12:13PM Networking
ACMA warns telco over unauthorised charges

ACMA warns telco over unauthorised charges

Second warning for iTalkBB Australia.
Brendon Foye Nov 10 2017, 11:40AM Telco
TPG fined $360k for spamming customers

TPG fined $360k for spamming customers

Telco did not properly unsubscribe customers in April.
Nico Arboleda Nov 3 2017, 9:57AM Telco
Melbourne telco faces ACMA's ire for code breach

Melbourne telco faces ACMA's ire for code breach

More than 400 customers shifted to sister company.
Nico Arboleda Oct 29 2017, 9:13PM Telco
Telco fires back as regulator reveals refund dispute

Telco fires back as regulator reveals refund dispute

ISP directed to comply with $660 refund.
Michael Jenkin Apr 5 2017, 12:30PM Telco

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