call centre

APAC call centre software market to grow in 2021

APAC call centre software market to grow in 2021

Expected to reach under US$1 billion in five years.
Nico Arboleda Jan 18 2021, 11:58AM Software
QPC takes Beyond Bank's call centre to the cloud

QPC takes Beyond Bank's call centre to the cloud

Helped bank transition call centre staff to remote working.
Nico Arboleda Nov 3 2020, 1:41PM Collaboration
Datacom confirms COVID-19 case in Sydney office

Datacom confirms COVID-19 case in Sydney office

Staff sent home after contact centre staff member tested positive earlier this week.
Nico Arboleda Oct 9 2020, 11:52AM Services
Telstra pulls workers from temporary accommodation

Telstra pulls workers from temporary accommodation

In response to media reports involving other outsourcing providers.
Nico Arboleda Apr 29 2020, 10:31AM Telco
Salesforce to use Amazon AI for call center services

Salesforce to use Amazon AI for call center services

AWS will turn spoken word into text for Salesforce customers.
Staff Writer Nov 20 2019, 11:42AM Cloud
The (many) flaws of automated phone services

The (many) flaws of automated phone services

[Comment] Holding on for dear life.
Rabid Reseller Jun 17 2019, 6:00AM Comment
Avaya's call centre unit to be acquired: report

Avaya's call centre unit to be acquired: report

Buyout firm CD&R could be in the lead.
Jessica DiNapoli Nov 24 2016, 2:17PM Collaboration
Servers Australia to bring call centre back home

Servers Australia to bring call centre back home

Worth the investment as net promoter scores skyrockets.
Andrew Colley Sep 6 2016, 12:51PM Data centre
Contact centre for rental

Contact centre for rental

Lease five to 200 seats at Contact Centre Hotel.
Samira Sarraf Jul 13 2016, 12:00PM Services
ACMA slaps Telko for privacy breach

ACMA slaps Telko for privacy breach

Service provider's call centre runs foul of Do Not Call register.
Allie Coyne Sep 27 2011, 1:09PM Services
Telstra looks to remote workers for 24/7 call centres

Telstra looks to remote workers for 24/7 call centres

Mix of offshore and onshore staff.
Angus Kidman Aug 18 2010, 3:06PM Training & Development
The calls come in for Datasquirt

The calls come in for Datasquirt

The call centre market has been good for Datasquirt, with the company recently reporting its license and hosting fees have grown 116 percent.
Lilia Guan May 30 2008, 2:17PM Software
NSC completes $6.8M call centre rollout

NSC completes $6.8M call centre rollout

Integrator NSC completed a $6.8 million contract to supply an IP-based call centre at the NSW Office of Fair Trading (OFT).
Lilia Guan May 24 2006, 3:23PM Collaboration
VoIP no call centre must-have: survey

VoIP no call centre must-have: survey

Australian midsize to large contact centres are expecting to invest in new technology next quarter but IP telephony is lower on the shopping list than IVR, workforce management and CRM applications, a new study has found.
Fleur Doidge Mar 15 2005, 2:45PM Collaboration

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