complaints

ACMA targets telcos without proper complaints-handling

ACMA targets telcos without proper complaints-handling

Action taken against 40 telcos in the past 12 months.
Brendon Foye Jul 18 2019, 10:43AM Telco
Phone numbers lost in NBN migrations

Phone numbers lost in NBN migrations

TIO received 661 complaints about lost telephone numbers.
Michael Jenkin Jul 19 2018, 8:05AM Telco
Ombudsman addresses NBN, RSP finger-pointing

Ombudsman addresses NBN, RSP finger-pointing

TIO changes terms of reference to avoid blame-shifting.
Ry Crozier Oct 25 2017, 12:17PM Telco
Harvey Norman, Apple top complaints register

Harvey Norman, Apple top complaints register

Telstra makes its debut on the ranking.
Samira Sarraf Apr 28 2017, 2:49PM Hardware
Telstra named the most complained-about telco

Telstra named the most complained-about telco

TIO reveals complaints are on the rise again.
Samira Sarraf Feb 3 2017, 3:13PM Telco
Big falls in Aussie telco complaints

Big falls in Aussie telco complaints

Optus not so lucky.
Ry Crozier Oct 29 2012, 1:20PM Collaboration
Complaints on mobile interference rise

Complaints on mobile interference rise

ACMA continues crack down on illegal devices.
Ry Crozier Oct 17 2012, 8:07AM Collaboration
Telco ombudsman settles Exetel court stoush

Telco ombudsman settles Exetel court stoush

New process to be trialled.
Ry Crozier Jul 15 2011, 8:44AM Strategy
Vodafone fuels sharp rise in new TIO complaints

Vodafone fuels sharp rise in new TIO complaints

"Extremely disappointing".
Staff Writers Feb 25 2011, 8:31AM Collaboration
Dell told staff to stay silent on faulty motherboards

Dell told staff to stay silent on faulty motherboards

Staff told to "spread uncertainty" about a known issue with PC motherboards.
Barry Collins Nov 23 2010, 8:37AM Hardware
ACMA launches formal telco complaints inquiry

ACMA launches formal telco complaints inquiry

Conroy proposes to give ACMA more power.
Ry Crozier Apr 20 2010, 1:21PM Collaboration
Senator Conroy blasts telcos over complaint levels

Senator Conroy blasts telcos over complaint levels

Communications minister Stephen Conroy has given telcos a blunt warning to either 'lift their game' in responding to customer complaints or face government intervention to make them do it.
Staff Writers Nov 22 2008, 8:26AM Collaboration
Telstra cops complaints from four rival telcos

Telstra cops complaints from four rival telcos

The Australian Competition and Consumer Commission (ACCC) has received notification of five telecommunications access disputes under Part XIC of the Trade Practices Act 1974.
Lilia Guan Feb 1 2008, 12:30PM Collaboration

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