contact centre

Accenture to support ATO's Cisco rollout in $2 million deal

Accenture to support ATO's Cisco rollout in $2 million deal

Involves hiring of specialists to support ATO's transition to a Cisco UC platform.
Nico Arboleda Aug 3 2018, 12:00PM Services
Datacom beats six bidders to $13.4m Service NSW deal

Datacom beats six bidders to $13.4m Service NSW deal

Contact centre provides one number for 40 government entities.
Steven Kiernan Mar 9 2018, 3:49PM Services
VicGov lures Indian contact centre giant to Melbourne

VicGov lures Indian contact centre giant to Melbourne

Napthine govt pursued Cisco and Avaya partner to start local Silicon Valley.
Leon Gettler Oct 20 2014, 7:00AM Collaboration
Telstra, Optus add to growing IT services credentials

Telstra, Optus add to growing IT services credentials

Both telcos announce cloud plays with Cisco.
William Maher Mar 20 2014, 1:13PM Services
Datacom inks 4-year deal with ATO

Datacom inks 4-year deal with ATO

Contact centre services.
Joshua Gliddon Jun 3 2013, 10:24AM Collaboration
Telstra Global offers hosted contact centre

Telstra Global offers hosted contact centre

Building an over-the-top portfolio.
James Hutchinson Jul 3 2012, 11:52AM Collaboration
Woolworths slims service desk footprint

Woolworths slims service desk footprint

Consolidates customer support.
Ry Crozier Jul 20 2011, 7:47AM Services
Flood relief tests Queensland shared services strategy

Flood relief tests Queensland shared services strategy

Call centre system crashes as Australians open their wallets.
Brett Winterford Jan 11 2011, 8:58AM Collaboration
Cisco software tracks social media interactions

Cisco software tracks social media interactions

Software to track social media conversations related to your brand.
Chad Berndtson Nov 4 2010, 9:35AM Software
Salmat opens new offshoring centre

Salmat opens new offshoring centre

Philippines facility to handle Australian queries.
Liz Tay Sep 10 2010, 8:21AM Finance
Web shakes up contact centre industry

Web shakes up contact centre industry

The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Liz Tay Aug 15 2008, 3:26PM Collaboration
NAB upgrades contact centre technology

NAB upgrades contact centre technology

The National Australia Bank (NAB) is adding natural speech capabilities to its contact centres in an effort to ‘join the dots’.
Liz Tay Aug 13 2008, 1:39PM Collaboration
DiData reveals emerging trends in contact centres

DiData reveals emerging trends in contact centres

Systems integrator Dimension Data Australia is preparing to release its annual report on trends in the global contact centre industry. CRN's online journalist Mitchell Smith investigates.
Staff Writers Mar 6 2008, 5:20PM Collaboration

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