customer

NBN Co is building a user-facing technical field force

NBN Co is building a user-facing technical field force

To work "predominantly inside the customer’s premises."
Ry Crozier Sep 12 2019, 8:29AM Telco
Microsoft refuses to hand over customer emails

Microsoft refuses to hand over customer emails

Battle to withhold customer data from US prosecutors continues.
Jane McCallion Sep 2 2014, 7:27AM Security
Resellers, excuses just don't cut it

Resellers, excuses just don't cut it

No matter how good your excuses, most customers don’t want to hear them.
Mathew Dickerson Mar 24 2014, 10:00AM Sales & Marketing
Everyone’s a critic

Everyone’s a critic

A debilitating review is just a click away.
Leon Gettler Nov 27 2013, 9:00AM Sales & Marketing
What the IT industry can learn from pubs

What the IT industry can learn from pubs

Customers are in the driving seat.
Mathew Dickerson Feb 5 2013, 4:11PM Strategy
iiNet to open Perth experience centre

iiNet to open Perth experience centre

Creates smart home mock-up.
Ry Crozier Oct 25 2012, 6:00AM Collaboration
Focus on clients’ needs to meet your own

Focus on clients’ needs to meet your own

Many businesses make the mistake of enshrining their own priorities while losing sight of what they need to do to satisfy clients
Mathew Dickerson Jun 29 2011, 7:34PM Hardware
You need to sweat the little things

You need to sweat the little things

Seemingly little things do count. Returning phone calls from your clients, for instance, can bring a huge return
Mathew Dickerson Apr 20 2011, 6:55AM Sales & Marketing
When sustainability adds to the bottom line

When sustainability adds to the bottom line

Only the dimmest resellers wouldn’t realise business needs to show it cares about the environment
Leon Gettler Apr 18 2011, 6:06AM Strategy
Telstra Wholesale begins customer portal migration

Telstra Wholesale begins customer portal migration

New "one-stop shop" open for business.
Ry Crozier Mar 30 2011, 8:30AM Collaboration
Hacker takes off with TripAdvisor's customer email database

Hacker takes off with TripAdvisor's customer email database

Personal details for as many as 20 million travellers in the wind.
Nate Cochrane Mar 25 2011, 8:34AM Security
ACCC won't advocate Vodafone contract walkout

ACCC won't advocate Vodafone contract walkout

Slams report.
Ry Crozier Dec 17 2010, 9:00AM Collaboration
Telstra assures security on remote IT support

Telstra assures security on remote IT support

New way to configure devices.
Staff Writers Oct 26 2010, 3:23PM Security
Nuance acquires Australian customer service specialist

Nuance acquires Australian customer service specialist

iTa goes global.
Negar Salek Jul 21 2010, 1:57PM Collaboration
HP and Alcatel-Lucent outline 10-year strategy

HP and Alcatel-Lucent outline 10-year strategy

Firms to partner on unified communications and collaboration services.
Dan Worth May 25 2010, 10:36AM Collaboration
Alcatel-Lucent enhances cross-channel CRM suite

Alcatel-Lucent enhances cross-channel CRM suite

Genesys 8 software integrates voice and non-voice customer conversations.
Apr 15 2010, 11:56AM Software
Super Cheap Auto drives up IT budget

Super Cheap Auto drives up IT budget

CRM system and comms terminals on buy list.
Ry Crozier Feb 19 2010, 8:05AM Services
Analysis: Disties and the dollar

Analysis: Disties and the dollar

Distributors say they take a bigger gamble on exchange rates than people realise.
Josh Mehlman Jan 18 2010, 10:47AM Sales & Marketing
E-tailers triumph over multichannel competitors

E-tailers triumph over multichannel competitors

Online-only stores beat physical rivals in survey.
Phil Muncaster Dec 30 2009, 1:33PM Software
Symantec falls as Romanian hacker strikes again

Symantec falls as Romanian hacker strikes again

SQL injection attack exposes customer data.
Phil Muncaster Nov 24 2009, 8:28AM Security

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