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genesys
genesys
Genesys' 2022 APAC partner award winners
Nexon, Customer Driven Solutions and Telstra picking up gongs.
Jeremy Nadel
Apr 20 2022, 12:30PM
Services
Nexon takes pest control firm Flick to the cloud
Rips out legacy on-prem environment to deploy private cloud solution.
Nico Arboleda
Sep 13 2021, 5:56PM
Services
Genesys appoints new regional leadership
Assaf Tarnopolsky appointed SVP of APAC.
Tom Duvall
Sep 7 2021, 6:46AM
Cloud
Genesys reveals its top performing partners
Telstra, Nexon Asia Pacific and Datacom among the vendor’s best in region.
Staff Writers
Aug 16 2021, 12:40PM
Software
QPC takes Beyond Bank's call centre to the cloud
Helped bank transition call centre staff to remote working.
Nico Arboleda
Nov 3 2020, 1:41PM
Collaboration
Telstra, NTT and QPC score Genesys APAC partner awards
QPC taking home partner of the year.
Staff Writers
Mar 26 2020, 2:45PM
Collaboration
QPC: "We're seeing the creation of a multimodal contact centre"
With Asia-Pacific commercial director Peter Levine.
Glenn Rees
Feb 15 2018, 6:00AM
Comment
Avaya to exit bankruptcy protection this year
US court approves exit plan.
Michael Jenkin
,
Reuters Staff
Nov 29 2017, 9:52AM
Collaboration
Telstra to resell Australian contact centre analytics vendor eMite
Deal includes solution integrated with Genesys PureCloud.
Nico Arboleda
Sep 18 2017, 6:03AM
Telco
Genesys helps raise money for Very Special Kids
Employees join 24-hour relay run.
Samira Sarraf
Jun 8 2017, 6:40AM
Digital
Genesys awards top Asia-Pacific partners
Datacom, Dimension Data and Veridian Solutions recognised.
Samira Sarraf
Mar 19 2017, 11:04AM
Collaboration
MYOB taps Melbourne reseller for ambitious contact centre overhaul
Wants to offer personalised customer experience.
Samira Sarraf
Feb 15 2017, 10:47AM
Collaboration
Genesys acquires Interactive Intelligence for US$1.4 billion
Contact centre rivals to merge.
Mark Haranas
Sep 1 2016, 6:51AM
Collaboration
Dimension Data named Genesys Asia-Pacific MVP
Victory in Miami.
Tony Yoo
Nov 26 2015, 11:54AM
Collaboration
Genesys appoints trio of Amdoc, IBM and Accenture execs
Set to run Asia, Australia and NZ operations.
Ben Nour
Jul 8 2014, 6:02AM
Software
Alcatel-Lucent sells Genesys for $1.5b
Sells subsidiary for the same price it paid.
James Hutchinson
Oct 24 2011, 7:55AM
Services
NSC claims world first with Shoretel on-demand service
To be launched next month.
Sholto Macpherson
Feb 15 2011, 4:34PM
Hardware
Flood relief tests Queensland shared services strategy
Call centre system crashes as Australians open their wallets.
Brett Winterford
Jan 11 2011, 8:58AM
Collaboration
Telstra looks to remote workers for 24/7 call centres
Mix of offshore and onshore staff.
Angus Kidman
Aug 18 2010, 3:06PM
Training & Development
Alcatel-Lucent enhances cross-channel CRM suite
Genesys 8 software integrates voice and non-voice customer conversations.
Apr 15 2010, 11:56AM
Software
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