genesys

QPC takes Beyond Bank's call centre to the cloud

QPC takes Beyond Bank's call centre to the cloud

Helped bank transition call centre staff to remote working.
Nico Arboleda Nov 3 2020, 1:41PM Collaboration
Telstra, NTT and QPC score Genesys APAC partner awards

Telstra, NTT and QPC score Genesys APAC partner awards

QPC taking home partner of the year.
Staff Writers Mar 26 2020, 2:45PM Collaboration
QPC: "We're seeing the creation of a multimodal contact centre"

QPC: "We're seeing the creation of a multimodal contact centre"

With Asia-Pacific commercial director Peter Levine.
Glenn Rees Feb 15 2018, 6:00AM Comment
Avaya to exit bankruptcy protection this year

Avaya to exit bankruptcy protection this year

US court approves exit plan.
Michael Jenkin , Reuters Staff Nov 29 2017, 9:52AM Collaboration
Telstra to resell Australian contact centre analytics vendor eMite

Telstra to resell Australian contact centre analytics vendor eMite

Deal includes solution integrated with Genesys PureCloud.
Nico Arboleda Sep 18 2017, 6:03AM Telco
Genesys helps raise money for Very Special Kids

Genesys helps raise money for Very Special Kids

Employees join 24-hour relay run.
Samira Sarraf Jun 8 2017, 6:40AM Digital
Genesys awards top Asia-Pacific partners

Genesys awards top Asia-Pacific partners

Datacom, Dimension Data and Veridian Solutions recognised.
Samira Sarraf Mar 19 2017, 11:04AM Collaboration
MYOB taps Melbourne reseller for ambitious contact centre overhaul

MYOB taps Melbourne reseller for ambitious contact centre overhaul

Wants to offer personalised customer experience.
Samira Sarraf Feb 15 2017, 10:47AM Collaboration
Genesys acquires Interactive Intelligence for US$1.4 billion

Genesys acquires Interactive Intelligence for US$1.4 billion

Contact centre rivals to merge.
Mark Haranas Sep 1 2016, 6:51AM Collaboration
Dimension Data named Genesys Asia-Pacific MVP

Dimension Data named Genesys Asia-Pacific MVP

Victory in Miami.
Tony Yoo Nov 26 2015, 11:54AM Collaboration
Genesys appoints trio of Amdoc, IBM and Accenture execs

Genesys appoints trio of Amdoc, IBM and Accenture execs

Set to run Asia, Australia and NZ operations.
Ben Nour Jul 8 2014, 6:02AM Software
Alcatel-Lucent sells Genesys for $1.5b

Alcatel-Lucent sells Genesys for $1.5b

Sells subsidiary for the same price it paid.
James Hutchinson Oct 24 2011, 7:55AM Services
NSC claims world first with Shoretel on-demand service

NSC claims world first with Shoretel on-demand service

To be launched next month.
Sholto Macpherson Feb 15 2011, 4:34PM Hardware
Flood relief tests Queensland shared services strategy

Flood relief tests Queensland shared services strategy

Call centre system crashes as Australians open their wallets.
Brett Winterford Jan 11 2011, 8:58AM Collaboration
Telstra looks to remote workers for 24/7 call centres

Telstra looks to remote workers for 24/7 call centres

Mix of offshore and onshore staff.
Angus Kidman Aug 18 2010, 3:06PM Training & Development
Alcatel-Lucent enhances cross-channel CRM suite

Alcatel-Lucent enhances cross-channel CRM suite

Genesys 8 software integrates voice and non-voice customer conversations.
Apr 15 2010, 11:56AM Software
NSC partners with old friend Genesys

NSC partners with old friend Genesys

Back to the future for NSC and Genesys.
Negar Salek Dec 11 2009, 9:14AM Collaboration
Web shakes up contact centre industry

Web shakes up contact centre industry

The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Liz Tay Aug 15 2008, 3:26PM Collaboration
NAB upgrades contact centre technology

NAB upgrades contact centre technology

The National Australia Bank (NAB) is adding natural speech capabilities to its contact centres in an effort to ‘join the dots’.
Liz Tay Aug 13 2008, 1:39PM Collaboration
One minute with...Gary Howes

One minute with...Gary Howes

CRN has a chat with Gary Howes, channel manager at Genesys Laboratories.
Staff Writers Jul 8 2005, 3:00PM Services

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