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Nerida O'Loughlin
Telstra to pay $2.2m in refunds, fines from billing errors
Telco continued overcharging after already being caught in 2020.
Nico Arboleda
Apr 28 2022, 11:19AM
Telco
Kogan fined for spamming customers
ACMA alleges emails were not easy to unsubscribe to.
Nico Arboleda
Jan 20 2021, 11:42AM
Hardware
Telstra ordered to refund $2.5m in overcharges
Telco charged customers for interim phone services over 12 years.
Nico Arboleda
Nov 12 2020, 6:44AM
Telco
Telcos transparency on customer service now required by ACMA
Like NBN Co rebates and backup modems during faults.
Nico Arboleda
Nov 10 2020, 10:52AM
Telco
ACMA wants to deregister telcos that 'rip off' consumers
Agency backs proposed regulatory reforms.
Nico Arboleda
Oct 28 2020, 10:57AM
Telco
ACMA fines Exetel for late complaints reports
Cops $12,600 for third late-lodging incident.
Nico Arboleda
Dec 17 2019, 9:39AM
Telco
Telstra to refund excess usage fees to some customers
Failed to send excess usage notifications to 150k customers from 2013 to 2019.
Nico Arboleda
Nov 27 2019, 11:34AM
Telco
iiNet ordered to audit systems after NBN migration bungle
Or risk facing court proceedings and up to $10m in fines.
Nico Arboleda
Nov 26 2019, 10:42AM
Telco
Telstra, Optus, Vodafone gave inaccurate data to emergency services
ACMA names eight other telcos that failed to comply.
Nico Arboleda
Feb 27 2019, 10:54AM
Telco
Telco customers "waiting too long" for service calls
Some callers end up abandoning calls, says ACMA.
Nico Arboleda
Feb 11 2019, 12:15PM
Telco
TPG subsidiary warned over community consultation
ACMA alleges Pipe Networks breached rules for small mobile phone base stations.
Nico Arboleda
Dec 19 2018, 11:55AM
Telco
Telcos fail complaint-handling audit: ACMA
Telcos did not provide enough information for customers.
Nico Arboleda
Nov 14 2018, 6:48AM
Telco
Telstra failed to connect 1400 Triple Zero calls: ACMA
Following a damaged cable in regional NSW in May.
Nico Arboleda
Oct 22 2018, 11:07AM
Telco
Telcos face $10m fine for breaching NBN migration rules
Telcos required to provide customers with service information.
Nico Arboleda
Aug 22 2018, 4:05PM
Telco
Telcos must roll back customer internet if there are NBN delays
No more waiting for weeks without internet.
Brendon Foye
Jun 22 2018, 10:49AM
Telco
Complaint-handling rules on telcos kick in next month
ACMA cracks down on customer dissatisfaction.
Nico Arboleda
Jun 7 2018, 4:53PM
Telco
ACMA drafts new rules for NBN migration
Sought improvements in service continuity and providing critical information.
Nico Arboleda
Apr 10 2018, 4:48PM
Telco
NBN telcos fall in line with critical information
Just three telcos out of 131 received warnings from regulator.
Nico Arboleda
Apr 4 2018, 6:56AM
Telco
NBN activations almost tripled since 2016: ACMA
Investments in mobile networks surge to meet download demands.
Nico Arboleda
Dec 8 2017, 12:13PM
Networking
TPG fined $360k for spamming customers
Telco did not properly unsubscribe customers in April.
Nico Arboleda
Nov 3 2017, 9:57AM
Telco
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