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Customer Engagement & Support
Be there for your customers.
Staff Writers
Mar 18 2020, 7:10PM
Cloud
Insentra signs to re-activate IGEL in Australia
To tap Microsoft-driven demand for virtual desktops.
Simon Sharwood
Jan 31 2020, 11:25AM
Cloud
Cloud is starting to smell a lot like legacy tech
AWS has been politely asked to extend support for its first Linux.
Simon Sharwood
Jan 30 2020, 9:11AM
Cloud
Google Cloud surprises channel with expanded services
‘Premium’ support ‘to serve enterprise and mission-critical needs’, and channel opportunities.
Simon Sharwood
Jan 16 2020, 10:32AM
Cloud
NBN Co creates BBQ tech support app
Find answers, lodge support tickets on the spot.
Ry Crozier
Nov 24 2019, 5:32PM
Sales & Marketing
Leidos scores $87m contract extension with ATO
Service desk and IT service management contract dates back to 2010.
Nico Arboleda
Nov 21 2019, 12:00PM
Services
Oracle, VMware kiss and make up
Big Red will finally support its software when virtualised.
Simon Sharwood
Oct 14 2019, 12:13PM
Cloud
CompNow launches enterprise Apple services
Even device-as-a-service and lifecycle management.
Staff Writers
Sep 4 2019, 6:27AM
Hardware
ASG scores $75 million WA roads deal
Will implement Dynamics 365, support Azure, legacy apps and infrastructure.
Simon Sharwood
Aug 1 2019, 10:26AM
Services
Datto prepares to add local support
Partner success and local support people are priority hires to fill new office.
Simon Sharwood
May 20 2019, 6:17AM
Services
Cisco to upgrade product notifications service
Source of 'inserting a networking cable will turn off the router' news, and more.
Simon Sharwood
Mar 15 2019, 12:20PM
Networking
Dell extends hardware loyalty to hyperconverged kit
Don’t get too excited, server-owners, it’s storage-centrism that counts.
Simon Sharwood
Sep 10 2018, 6:35AM
Hardware
Apple quietly starts directing repairs to Aussie resellers
Move over Genius Bar: customers can book servicing directly with authorised partners.
Samira Sarraf
Dec 13 2016, 12:33PM
Hardware
Big loss for Fujitsu: NEC swoops in for $37m govt deal
Support contract first of many from DFAT.
Paris Cowan
Aug 17 2015, 10:09AM
Services
Microsoft ends free phone and online help for Windows 7
Winding down support for most widely used OS.
Juha Saarinen
Jan 14 2015, 10:38AM
Software
Windows 7 deadline looms
"Mainstream support" expires in January.
Kevin McLaughlin
Jul 10 2014, 8:01AM
Software
Windows support scam ringleader convicted
Promised to fix imaginary problems on Windows PCs.
Stewart Mitchell
Apr 7 2014, 7:48AM
Security
Apple quietly pulls support for OS X Snow Leopard
End of support leaves a fifth of Macs vulnerable to attack
Shona Ghosh
Mar 6 2014, 10:15AM
Security
Aussie IT jobs slashed at Symantec
More local cuts expected.
Allie Coyne
Jul 4 2013, 11:59AM
Security
IBM offers managed vendor support services to SMBs
Expands offering to little guys.
Rick Whiting,
Jan 21 2013, 8:05AM
Services
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