support

Customer Engagement & Support

Customer Engagement & Support

Be there for your customers.
Staff Writers Mar 18 2020, 7:10PM Cloud
Insentra signs to re-activate IGEL in Australia

Insentra signs to re-activate IGEL in Australia

To tap Microsoft-driven demand for virtual desktops.
Simon Sharwood Jan 31 2020, 11:25AM Cloud
Cloud is starting to smell a lot like legacy tech

Cloud is starting to smell a lot like legacy tech

AWS has been politely asked to extend support for its first Linux.
Simon Sharwood Jan 30 2020, 9:11AM Cloud
Google Cloud surprises channel with expanded services

Google Cloud surprises channel with expanded services

‘Premium’ support ‘to serve enterprise and mission-critical needs’, and channel opportunities.
Simon Sharwood Jan 16 2020, 10:32AM Cloud
NBN Co creates BBQ tech support app

NBN Co creates BBQ tech support app

Find answers, lodge support tickets on the spot.
Ry Crozier Nov 24 2019, 5:32PM Sales & Marketing
Leidos scores $87m contract extension with ATO

Leidos scores $87m contract extension with ATO

Service desk and IT service management contract dates back to 2010.
Nico Arboleda Nov 21 2019, 12:00PM Services
Oracle, VMware kiss and make up

Oracle, VMware kiss and make up

Big Red will finally support its software when virtualised.
Simon Sharwood Oct 14 2019, 12:13PM Cloud
CompNow launches enterprise Apple services

CompNow launches enterprise Apple services

Even device-as-a-service and lifecycle management.
Staff Writers Sep 4 2019, 6:27AM Hardware
ASG scores $75 million WA roads deal

ASG scores $75 million WA roads deal

Will implement Dynamics 365, support Azure, legacy apps and infrastructure.
Simon Sharwood Aug 1 2019, 10:26AM Services
Datto prepares to add local support

Datto prepares to add local support

Partner success and local support people are priority hires to fill new office.
Simon Sharwood May 20 2019, 6:17AM Services
Cisco to upgrade product notifications service

Cisco to upgrade product notifications service

Source of 'inserting a networking cable will turn off the router' news, and more.
Simon Sharwood Mar 15 2019, 12:20PM Networking
Dell extends hardware loyalty to hyperconverged kit

Dell extends hardware loyalty to hyperconverged kit

Don’t get too excited, server-owners, it’s storage-centrism that counts.
Simon Sharwood Sep 10 2018, 6:35AM Hardware
Apple quietly starts directing repairs to Aussie resellers

Apple quietly starts directing repairs to Aussie resellers

Move over Genius Bar: customers can book servicing directly with authorised partners.
Samira Sarraf Dec 13 2016, 12:33PM Hardware
Big loss for Fujitsu: NEC swoops in for $37m govt deal

Big loss for Fujitsu: NEC swoops in for $37m govt deal

Support contract first of many from DFAT.
Paris Cowan Aug 17 2015, 10:09AM Services
Microsoft ends free phone and online help for Windows 7

Microsoft ends free phone and online help for Windows 7

Winding down support for most widely used OS.
Juha Saarinen Jan 14 2015, 10:38AM Software
Windows 7 deadline looms

Windows 7 deadline looms

"Mainstream support" expires in January.
Kevin McLaughlin Jul 10 2014, 8:01AM Software
Windows support scam ringleader convicted

Windows support scam ringleader convicted

Promised to fix imaginary problems on Windows PCs.
Stewart Mitchell Apr 7 2014, 7:48AM Security
Apple quietly pulls support for OS X Snow Leopard

Apple quietly pulls support for OS X Snow Leopard

End of support leaves a fifth of Macs vulnerable to attack
Shona Ghosh Mar 6 2014, 10:15AM Security
Aussie IT jobs slashed at Symantec

Aussie IT jobs slashed at Symantec

More local cuts expected.
Allie Coyne Jul 4 2013, 11:59AM Security
IBM offers managed vendor support services to SMBs

IBM offers managed vendor support services to SMBs

Expands offering to little guys.
Rick Whiting, Jan 21 2013, 8:05AM Services

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